Processing Specialist – Full-Time; Ogdensburg, NY

Reports to: Manager, US Processing • Schedule: Monday–Friday, day shift, 37.5 hours per week • Pay: $16.20/hour

About the role

Working closely with a team of Processing Specialists, this position is responsible for the daily processing and production of alternate-format documents and statements for the blind and partially sighted community, primarily through the use of Allyant’s proprietary software for automated conversion of statements into alternative formats.

Responsibilities

• Process customer documents and statements using Allyant’s proprietary software to convert them into alternative formats in accordance with customer Service Level Agreements (S.L.A), Quality Standards, and Work Instructions.
• Complete processing of documents and statements following customer-specific Work Instructions.
• Ensure efficient and accurate coding, proofing, and production of alternate-format documents.
• Complete and distribute reconciliation and other reports to customers as required.
• Understand SLA requirements for all customers, including required turnaround times and download schedules.
• Identify processing deficiencies and bugs through diligent application of Quality Assurance processes and standards; report deficiencies to Allyant Development staff in a timely manner with accurate and complete descriptions in JIRA or other ticket-tracking utilities.
• Coordinate deployment of bug fixes and similar functionality with Allyant Development staff.
• Ensure processed documents and statements are sent to Production for timely printing and delivery; support the Production Department as needed.
• Summarize processing volumes and track time spent on specific customer tasks in support of invoicing and human resources processes through appropriate Allyant utilities, such as JIRA.
• Communicate regularly with members of other departments, including the Development Department, on the progress and status of any maintenance associated with customer tools.
• Assist in other areas of US Operations to ensure the timely completion and distribution of customer statements, as directed by the Manager or other senior staff.
• Complete Braille Certification Training and any other training deemed appropriate to the effective performance of the job, as time permits.
• Maintain work area in a safe and clean fashion and follow all health and safety policies and standards.

Note: This job description is not intended to be all-inclusive. Other duties may be required to meet the organization’s ongoing needs.

Requirements

• Minimum completion of high school diploma or equivalent.
• Knowledge of Braille would be an asset.

Skills and abilities

• Comfortable with computers and office automation products such as Microsoft Word, Excel, Notepad, WordPad, EditPad Pro, and Adobe Acrobat.
• Strong ability to prioritize tasks and troubleshoot problems and issues.
• Excellent organizing skills.
• Strong relationship and team-building skills.
• Excellent interpersonal skills.
• Ability to work in a team environment.
• Ability to take initiative and work independently.
• Exceptional attention to detail and accuracy.
• Ability to remain calm under the pressure of tight deadlines.

Language

• Excellent oral and written communication skills in English.
• Fluency in Spanish or French would be an asset.