Processing Specialist

About the Role

As a member of Corebridge Financial, you will work closely with management on the Operations team whose primary role is to provide maintenance transaction processing for our clients’ accounts. The Team Lead/Processing Specialist is responsible for handling and delegating sensitive transactions to team members as well as overseeing the daily operations of the team with an emphasis on customer centricity while delivering quality work.

The Team Lead/Processing Specialist engages in activities with internal and external customers to meet client needs while consistently meeting established goals, service level agreements (SLAs), and remaining compliant with required regulations and audit controls.

This position is currently work from home and may lead to working in office in the future.

Responsibilities

• Provide direction, empower, and coach teammates toward higher levels of performance.
• Manage resources across multiple sites for maximum effectiveness to ensure transactions are processed timely and with accuracy.
• Establish relationships across various lines of business to coordinate consistent practices and achieve business objectives, including developing efficiencies and improvements to the client (Group + Participant) experience.
• Exhibit strong leadership skills.
• Ensure each client experience results in stellar quality service with established standards.
• Actively participate in team and individual meetings routinely, providing training and tools necessary for processing effectiveness.

Requirements

• 5+ years experience in a financial or insurance industry.
• Demonstrated leadership abilities and skills, including leading by example, coaching techniques, counseling, group facilitation, and change management.
• Strong business acumen to support decision-making and execution of winning strategies in a fast-paced and dynamic service environment.
• Ability to adapt to change, drive for results, and build relationships.
• Exceptional communication skills, flexibility, ability to quickly adapt to change, foster teamwork, and solve problems.
• Strong written and oral communication skills.
• Strong problem-solving, customer service, and project management skills.
• Knowledge of V-system, AWD is desired.
• Proven record of providing direction, motivating, and growing teammates to drive high levels of performance.
• Effective organizational, time management, and prioritization skills.
• Ability to consistently meet goals and deadlines, department standards for quality and productivity.
• Display and utilize good judgment on a consistent basis.

Work Location

This position is based in Corebridge Financial’s Amarillo, TX office and is subject to our hybrid working policy, which gives colleagues the benefits of working both in an office and remotely.

Benefits

• Health and Wellness: Range of medical, dental, and vision insurance plans, as well as mental health support and wellness initiatives.
• Retirement Savings: Competitive 401(k) Plan with a dollar-for-dollar Company matching contribution of up to 6% of eligible pay and a Company contribution equal to 3% of eligible pay (vests immediately).
• Employee Assistance Program: Confidential counseling services and resources.
• Matching Charitable Donations: Corebridge matches donations to tax-exempt organizations 1:1, up to $5,000.
• Volunteer Time Off: Employees may use up to 16 volunteer hours annually.
• Paid Time Off: Eligible employees start with at least 24 Paid Time Off (PTO) days.