Processing Manager - Portfolio

What You'll Do

• Lead, coach, and develop Assistant Processing Managers.
• Hire candidates for the processing team, ensuring a well-rounded group that fits both the skill and the culture.
• Conduct team member reviews, including 90-day reviews, year-end reviews, and scorecard reviews.
• Handle team member development: mediation, conflict resolution, verbal and written warnings, performance improvement plans, and termination recommendations.
• Manage promotions, awards, and incentive programs for the team.
• Spot check processor pipelines to keep quality and turn times where they need to be.
• Grant exceptions within your authority, lower dwelling coverage insurance exceptions, and cancellations.
• Recommend and implement process improvements and new technology that make the team faster and more accurate.
• Forecast pipeline and production goals and manage the team to hit them.
• Effectively work with underwriting, closing, and origination to create streamline processes and hit daily and monthly goals.

Key Responsibilities

• Support training efforts including Reg U classes, spot training, and rollout of new processes and guidelines.
• Meet regularly with the training team on new processor progress and sign off on releasing processors from training.
• Speak up across departments when you see a better way to do something. Improvement is everyone's job.

About the Role

Cascade Serve the American Dream Through Attainable Home Ownership. Position Overview: As the Processing Manager of our Portfolio Division, you run the processing teams day to day and own the quality, speed, and consistency of how loans move through the department. This is a critical role. You know the guidelines inside and out, and you build teams that people want to be part of. You are comfortable with portfolio products, which we consider chattel and land home, and you can guide your team across all of them. You report to the Director of Processing and oversee the Assistant Processing Manager(s) for Portfolio.

Responsibilities

• Leadership and Development
• Operations and Quality
• Training Support

Requirements

• 5+ Years in mortgage processing and/or underwriting
• Extensive Encompass Experience
• Track record of meeting or exceeding department goals
• Deep knowledge of mortgage guidelines, with a focus on Chattel and land home products
• Proven leadership and team building skills, with the respect of the people you lead
• Experience managing performance, handling hard conversations, and developing people
• Strong grasp of pipeline management, SLAs, and production metrics
• Recent working knowledge of Encompass and experience with tasked based workflow a plus
• Ability to work under deadline pressure and manage competing priorities
• Strong interpersonal communication and a steady, approachable leadership style
• Manufactured Housing knowledge required
• Construction to Permanent Financing experience a plus

Qualifications

Deep knowledge of mortgage guidelines, with a focus on Chattel and land home products.

Skills

• Leadership and team building skills
• Performance management
• Process improvement
• Training and development
• Interpersonal communication

Benefits

• Medical, Dental, Vision, Life Insurance
• 401K match
• Paid Time Off (PTO)
• Sick Time
• 10 Paid Holidays
• Remote work opportunities

Pay

N/A

Schedule

N/A

Benefits

• Medical, Dental, Vision, Life Insurance
• 401K match
• Paid Time Off (PTO)
• Sick Time
• 10 Paid Holidays
• Remote work opportunities