Processing Manager

About the role

Sitestream, a Polaris Software company based in Beverly, is an industry leader in automated traffic safety. The company's mission is to elevate road safety for drivers and pedestrians in small to medium-sized cities across the United States. This is an exciting time to join Sitestream. We're seeking ambitious, forward-thinking individuals who are eager to make a real impact and grow their careers in a rapidly evolving industry.

Responsibilities

• Pipeline Oversight & SLA Management
• Workflow Direction & Prioritisation
• Team Management & Scheduling
• Hands-On Citations Processing
• Training, Onboarding & Development
• Cross-Functional Liaison
• Reporting & Workflow Documentation
• Accuracy & Quality Assurance
• Compliance & Confidentiality
• Operational Improvement

Requirements

• Previous supervisory or team leadership experience in an operations, data processing or compliance environment
• Experience working in an SLA-driven, high-volume processing role
• Familiarity with citations, traffic enforcement, law enforcement systems or similar compliance-sensitive operations is advantageous but not essential
• Comfortable producing operational reports and working with workflow tracking tools
• Proficiency with Microsoft Office Suite and ability to learn new software quickly