Processing Manager

About the role

Responsible for managing the loan processing team by overseeing day-to-day operations and providing guidance and leadership to loan processing staff. Ensures the team meets organizational standards by monitoring quality and timeliness and implements changes to increase efficiency as necessary.

Responsibilities

• Manage pipeline, including quality and compliance oversight.
• Ensure all processes follow organizational standards and maintain all SLAs.
• Review daily reporting to monitor production and key attributes and metrics.
• Monitor quality and timeliness of processing workflow.
• Conduct weekly pipeline reviews with each Processor—discussing status, outstanding items, focusing on lock expiration, purchase contingency and closing dates, and key customer contact milestones.
• Meet with team once per week to discuss key agenda items, and lead team huddles as needed.
• Hold staff accountable to service and performance SLAs.
• Provide coaching and feedback to improve flow, cycle time, product knowledge/condition requirements, and problem-resolution.
• Identify opportunities to meet and exceed monthly individual goals.
• Implement process changes and assist in training new hires.
• Assist Sales Team and Sales Managers on escalated files.
• Assist in problem-resolution and interact with the customer as needed.
• Work with management and peers to provide timely resolution to all parties.
• Engage network of partners and peers to resolve problems (Sales, UW, Closing, Settlement, Quality, etc.).
• Mentor Team Lead to manage daily responsibilities, foster a teamwork environment, collaborate on initiatives, and support partnership with Sales.
• Support leadership within the organization on all matters related to loan processing.
• Maintain timely closings by setting clear expectations, efficiently directing the team, and identifying areas for process improvements.
• Stay current on new product offerings and educate the team when applicable.
• Perform other duties and projects as assigned.

Requirements

• Bachelor’s Degree preferred and a minimum of six (6) years’ experience in loan processing.
• Minimum two (2) years of management experience preferred.
• Experience and knowledge of all product types required.
• Automated Underwriting Systems experience required.

Benefits

• Aggressive compensation package based on experience and skill set.
• Inclusive, diverse, and collaborative culture where people from all backgrounds can thrive.
• Work with other passionate, purposeful, and customer-centric people.
• Extensive internal growth and professional development opportunities including tuition reimbursement.
• Comprehensive benefits package including Medical/Dental/Vision.
• Wellness program to support both mental and physical health.
• Generous paid time off for both exempt and non-exempt positions.

About the company

LoanDepot (NYSE: LDI) is a digital commerce company committed to serving its customers throughout the home ownership journey. Since its launch in 2010, loanDepot has revolutionized the mortgage industry with a digital-first approach that makes it easier, faster, and less stressful to purchase or refinance a home. Today, as the nation's second largest non-bank retail mortgage lender, loanDepot enables customers to achieve the American dream of homeownership through a broad suite of lending and real estate services that simplify one of life's most complex transactions. With headquarters in Southern California and offices nationwide, loanDepot is committed to serving the communities in which its team lives and works through a variety of local, regional, and national philanthropic efforts.