Processing Manager

About the role

United WestLabs Inc. (UWL) is a healthcare service company that implements and manages turn-key hospital-based laboratory outreach programs, currently operating some of the most successful hospital-based outreach lab programs in the country. UWL embraces the vision and mission of our partners to create seamlessly integrated programs. The Processing Manager is a key member of the outpatient lab services management team and plays a critical role in providing quality patient care by ensuring accurate and reliable sample processing on a daily basis. The ideal candidate has specimen processing experience, is passionate about patient care, and is an independent thinker that thrives in a fast-paced environment. The perfect candidate will be able to work a flexible schedule in a 24/7 operation, aligning work hours with business needs.

Responsibilities

• Ensures the accuracy of specimen processing and the quality of specimens.
• Monitors employee performance through evaluations and counseling.
• Keeps an accurate inventory and orders supplies as needed.
• Ensures compliance with all federal, state and company regulations.
• Maintains daily workflow through proper employee scheduling.
• Maintains excellent working relationships with all clients and their staff by providing excellent service and by getting involved in training and problem resolution.
• Reports any issues to the Laboratory Manager and/or UWL Program Manager and follows through with the resolution.
• Is familiar with and adheres to Compliance Policies and explains relevant issues to clients.
• Ensures that any supplies given to clients are in accordance with hospital policy and are reasonable based upon usage.
• Treats all employees and clients with honesty, dignity, courtesy, and respect.
• Provides support to Phlebotomy Operations as needed.
• Acts as on‑call supervisory resource on rotating weekends.
• Provides accurate communication to physicians and their staff regarding the proper ordering of lab tests and obtaining lab results.
• Monitors that testing is performed in a timely manner and results are given to the physician within established standards of turnaround time.
• Demonstrates the ability to assume the job of any staff member in case of employee absence.
• Demonstrates initiative by seeking to improve the performance of the program before an identified weakness becomes a problem.

Requirements

• Clinical Lab Technology background required
• Ability to work days, evenings, graveyard, and weekends based on business needs required
• At least 5 years management/supervisory experience in a laboratory field required
• Excellent written and verbal communication skills
• Demonstrated organizational skills, including the ability to be flexible to changing priorities, and to handle multiple tasks
• Ability to schedule and plan workloads, implement systems and projects that align with company objectives
• Understanding of regulatory compliance and basic quality systems

Physical Requirements

• Continuous sitting (up to 6 hrs/day)
• Continuous walking (up to 6 hrs/day)
• Intermittent bending
• Simple grasping with both hands
• Driving
• Occasional typing (up to 3 hrs/day)

Schedule

Core onsite work hours are 3:00 p.m.–11:30 p.m.; the role requires a flexible schedule to align with business needs in a 24/7 operation.