Manager of Processing

About the role

The organization operates in the real estate finance sector, addressing the challenge that many homeowners face in accessing their home equity due to rising interest rates and stringent lender qualifications. It offers an alternative financial product designed to help homeowners access their equity without traditional monthly payments, aiming to improve financial flexibility for families.

The Manager of Processing leads a team responsible for supporting homeowners in accessing home equity through the organization’s product. This role involves managing the full performance lifecycle of the processing team, ensuring operational efficiency, team development, and alignment with organizational goals to drive measurable business impact.

Responsibilities

• Manage talent acquisition and lead hiring efforts for the processing team
• Oversee performance management, including coaching and formal development plans
• Foster positive team culture and address conflicts impacting the work environment
• Train and onboard new hires and provide ongoing development opportunities
• Lead team-related projects with clear planning and cross-functional collaboration
• Manage team workload and pipeline to ensure high performance
• Partner with team lead on daily operations while maintaining clear performance management boundaries
• Develop and implement policies and procedures
• Align departmental goals with company-wide objectives quarterly
• Analyze area-specific data and present insights to leadership
• Serve as main contact for escalations and team inquiries
• Conduct call audits to evaluate communication quality and homeowner experience

Requirements

• Minimum 4 years of loan processing experience
• At least 2 years managing a high-performing team
• Proven project management from concept to execution
• Ability to write effective policies and procedures
• Skilled in performance management and conflict resolution
• Effective change management and communication abilities
• Demonstrated leadership skills with constructive communication and deadline management
• Competent in data-driven decision-making
• Team-oriented with enthusiasm for dynamic environments and adaptability

Pay

On target earnings range from $120,000 to $145,000, including base salary and performance-based commissions

Benefits

• Comprehensive healthcare plans effective from day one
• Flexible paid time off
• Paid parental leave
• Monthly stipends for cell phone and internet
• Access to WeWork locations