Processing Clerk

About the role

Join us at BLM GROUP USA and be part of bringing our clients' world-changing ideas to life. At BLM, we have the opportunity to grow and collectively make an impact by supporting the innovative clients and communities BLM GROUP serves. We pride ourselves in having both a diverse client roster and an equally diverse and inclusive organization.

Responsibilities

• Custom Service Research and resolve customer issues.
  • Using pre-determined pricing schedules, provides customers with a written pricing quote for various BLM products and parts.
  • Answer customer questions about pricing, order placement, order updates, and status of shipping orders.
  • Resolves customer issues and complaints as they relate to product orders and directs larger complaints to the appropriates teams or managers.
  • Utilizes shipping vendor websites to track shipments and provide customers with shipping updates.
• Order Processing Receives orders and verifies the accuracy and completeness of the customer order file.
  • Verifies part numbers and pricing.
  • Enter customer orders into the appropriate systems.
  • Ensure all parts and accessories are available to complete each order.
  • Generates an Order Acknowledgment form to provide customer order information including costs, order number, and estimated date of delivery.
  • Provides Order Acknowledgments to the Warehouse team for processing and to Accounting team for invoicing to the customer.
  • Ensure all systems are updated throughout the order process.
• General Office Duties Analyzes and resolves inventory discrepancies.
  • Provides back up coverage for the Shipping, Receiving, and Warehouse team members, as well as the Service Parts Coordinator duties.

Requirements

• A high school diploma or equivalent required.
• Minimum of two (2) years of general office experience.
• Minimum of two (2) years of customer service experience.
• Familiarity with Microsoft Office Suite, with a good understanding of Excel.
• An organizational aptitude.
• Excellent time management skills.
• Ability to work effectively with minimal supervision.
• Ability to work with all levels of team members and personalities.
• Familiar with packing slips, along with UPS/FedEx online software.
• Ability to estimate the weight of packages, to calculate shipping costs.
• Familiar with packing methods and materials.
• Knowledge of general office equipment, including computers, printers, fax machines and telephones.
• Knowledge of forklift and pallet jack operations.

Qualifications

• A clear driving record containing no more than two (2) minor moving violations in three (3) years and no major violations in the last seven (7) years.
• Simple math skills required.
• Good attention to detail.
• Ability to communicate effectively both verbally and in writing.
• Able to read and write English.
• Able to follow both verbal and written instructions.
• Able to analyze and solve problems.
• Able to use math and mathematical reasoning.
• Able to observe and interpret situations.
• Able to learn and apply new information or new skills.
• Able to work under deadlines and constant interruptions.
• Able to interact with staff and other organizations.
• Able to fill out bills and various forms required by major freight carriers.

Skills

• Able to accurately enter and maintain data in a computerized system.
• Able to work effectively with minimal supervision.
• Able to work with all levels of team members and personalities.
• Able to use Microsoft Office Suite, with a good understanding of Excel.
• Able to analyze and solve problems.
• Able to use math and mathematical reasoning.
• Able to observe and interpret situations.
• Able to learn and apply new information or new skills.
• Able to work under deadlines and constant interruptions.
• Able to interact with staff and other organizations.
• Able to fill out bills and various forms required by major freight carriers.

Benefits

We offer a competitive benefits package which includes medical, dental, vision, 401k with company match, life/disability and many others!

Pay

Salary range: $15.00 - $18.00 per hour

Schedule

Full-time position, Monday through Friday, 8:00 AM - 4:30 PM