Processing Assistant III - Dental

About the role

An employee in this class performs clerical duties in the front office of the Health Department Pediatric Dental Clinic. An employee in this class will perform a variety of administrative functions in the front office.

Responsibilities

• Answers the telephone and transfers calls to the appropriate person and/ or takes messages.
• Greet and treats the public in a courteous and respectful manner.
• Affords assistance to patients in making and/or changing appointments.
• Corresponds with patients in regards to payments and missed appointments.
• Completes all necessary documents as indicated by type of visit.
• Verifies patient insurance coverage by using multiple insurance platforms (NC Tracks, Delta Dental, etc.).
• Maintains patient records.
• Presents patient records upon request (patient/guardian/court/etc.).
• Maintains ample supply of forms and office supplies in the front office.
• This position will cross train with the clinic front desk duties as assigned.
• This position has been identified to have responsibilities in the Preparedness Plan for the Health Department. In the case of an event within the county the employee is required to work at a specified location in-house or off-site as identified in various Health Department Emergency Response Plans (e.g., Preparedness Plan, Pan Flu, etc.).
• Performs other duties as assigned.

Requirements

• Knowledge of general office procedures and necessary skills for running office equipment.
• Ability to work closely and tactfully with the public.
• Ability to communicate effectively in-person and by telephone.
• Ability to work in Electronic Medical Record (EMR) systems, Insurance Verification Platforms, and Microsoft.

Qualifications

• High School diploma and one year of clerical experience; or Equivalent combination of training and experience.
• Possess a valid NC Driver’s License.

Skills

• Knowledge of general office procedures and necessary skills for running office equipment.
• Ability to work closely and tactfully with the public.
• Ability to communicate effectively in-person and by telephone.
• Ability to work in Electronic Medical Record (EMR) systems, Insurance Verification Platforms, and Microsoft.

Benefits

• Medical Insurance – Employee medical insurance is 100% paid provided wellness incentive requirements are met.
• Dental Insurance – Employee dental insurance is 100% paid.
• Vision Insurance – Employee vision insurance is 100% paid.
• Health Clinic – Available to all County employees and dependents covered under the medical insurance plan.
• Complementary Alternative Medicine (CAM) – The medical plan offers alternative therapies such as acupuncture, hypnotherapy, massage therapy, yoga, and others.
• Employee Assistance Program (EAP) – Counseling services are available to all employees and dependents in the home. Services are provided in a private and confidential setting.
• Discount Tickets – Discount tickets to various recreational venues including AMC Theaters, Carowinds, Tweetsie Railroad, Biltmore Estate, and others.
• Local Government Federal Credit Union (CIVIC) – Memberships are available to County employees.

Pay

Full-time and eligible part-time employees are automatically enrolled in the Local Governmental Employees’ Retirement System (LGERS), which is a defined benefit plan. Employees contribute a mandatory, fixed 6% on a pre-tax basis. An employee is considered vested after five years of contributory service. Lifespan – After five (5) years of continuous full-time County service, employees receive an annual lump sum payment of 1.5% of their salary during their anniversary month. Moving forward, the amount increases by .10 per year based upon years of service.

Schedule

Employees earn prorated hours per month based upon years of service and hours worked. Birth Month Leave – Employees will receive the equivalent hours of one regular workday added to their annual leave on the second day of their birth month. Community Involvement Leave – Employees earn eight hours per calendar year, expiring on December 31. Bereavement Leave – Employees are given 24 hours of paid leave to grieve the loss of an immediate family member. Parental Leave – Eligible employees can request up to 6 weeks of paid leave per calendar year. Finances – The County provides coverage for the first five visits per year. YMCA – No joining or monthly membership fees for eligible employees. Employees may opt to upgrade their membership to a family rate of $7.50 per pay period. Genesis Fitness – Discounted member fees for eligible employees - refer to the employee benefit guide for more information.