Process Quality Specialist

About the role

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. This position reports to: Quality Lead. The work model for the role is: Onsite, Richmond, VA.

Responsibilities

• Drive and perform product audit.
• Develop and maintain Quality Plans, Control Plans, and inspection checklists, while deriving Critical to Quality (CTQ) parameters and establishing Q‑gates.
• Monitor and analyze First Pass Yield metrics, identifying opportunities for improvement and implementing strategies to enhance product quality and production efficiency.
• Proactively monitor customer complaints, conduct thorough analyses to determine root causes, and implement corrective actions.
• Coordinate with Cross‑Functional Teams (CFTs) during customer audits, Factory Acceptance Tests (FAT), and certification audits (UL, CSA, ISO), ensuring all requirements are met and issues are promptly addressed.
• Perform Cost of Poor Quality (COPQ) analyses to identify cost‑saving opportunities, implementing initiatives that reduce defects, improve efficiency, and enhance overall profitability.
• Map current manufacturing processes and identify areas for improvement through automation.

Qualifications

• Bachelor degree in Mechanical, Industrial, Electrical Engineering or related field plus a minimum of 5 years of experience.
• Proficient in quality tools such as FMEA, the 7 QC tools, 5S, 5 Why, Kaizen, Poka‑Yoke, SPC, DMAIC & 8D root‑cause analysis.
• Familiar with key industry standards including UL1561, NEMA ST‑20, IEEE C57.12.01, IEEE C57.12.91, DOE 2016, UL9540, UL1008S, UL1778, UL891 and CSA C22.2.
• Familiarity with Lean, Six Sigma, and other process‑improvement methodologies is highly desirable.
• Must have work authorization that permits employment with ABB in the United States.

More About Us

ABB Smart Power provides energy distribution solutions for data centers, industrial and manufacturing plants, critical infrastructure, and commercial buildings. The division’s technical teams work closely with industry partners, delivering advanced solutions that support rapid growth, energy transition, and sustainability objectives. Its portfolio includes industrial circuit breakers, low‑voltage systems, motor‑starting applications, and safety devices such as switches and relays. The Power Protection unit supports the world’s largest data‑center companies with advanced, energy‑efficient UPS solutions, and the ABB Ability™ Energy Manager platform helps organizations save energy and reduce CO₂ emissions.

Why ABB?

We empower you to take initiative, challenge ideas, and lead with confidence. You’ll grow through meaningful work, continuous learning, and support tailored to your goals. Every idea you share and every action you take contributes to something bigger.

Benefits

• Health, Life & Disability: choice between a PPO “Copay” plan or a High‑Deductible Health Plan with a Health Savings Account.
• Dental: choice between Core and Core Plus plans.
• Vision benefit.
• Company‑paid life insurance (2× base pay) and AD&D (1× base pay).
• Voluntary life and AD&D – 100% employee paid up to maximums.
• Short‑Term Disability – up to 26 weeks, company paid.
• Long‑Term Disability – 60% of pay, company paid, with the option to “buy‑up” to 66 2/3% of pay.
• Supplemental benefits – employee paid (accident insurance, hospital indemnity, critical illness, pet insurance).
• Paid Parental Leave.
• Employee Assistance Program.
• Health Advocate support resources for mental/behavioral health, general health navigation, virtual health, and infertility/adoption assistance.
• Employee discount program.
• Retirement 401(k) Savings Plan with company contributions.
• Employee Stock Acquisition Plan (ESAP).
• Time off: salaried exempt positions receive vacation under a permissive time‑away policy.