Process Project Manager & Business Analyst

About the role

RedCloud is seeking a Process Project Manager & Business Analyst to lead a strategic assessment of our client’s Value-Driven Referrals capability. This role will partner with executive, operational, product, and technology stakeholders to evaluate current-state processes, governance, performance measures, organizational readiness, and technology enablement. The ideal candidate is a trusted healthcare transformation advisor with strong executive presence, workshop facilitation, stakeholder alignment, and strategic planning experience.

Responsibilities

• Lead assessment activities across the client's Value-Driven Referrals capability.
• Conduct executive, operational, and stakeholder interviews to understand goals, challenges, dependencies, and future priorities.
• Facilitate workshops that create alignment around current-state realities, future opportunities, and organizational priorities.
• Guide evaluation of processes, performance measures, governance, operating practices, organizational readiness, technology enablement, and future-state opportunities.
• Help stakeholders distinguish between immediate improvements, emerging needs, and longer-term strategic opportunities.
• Synthesize findings from multiple stakeholder groups into clear assessment conclusions and recommendations.
• Lead prioritization exercises that balance business value, operational impact, readiness, complexity, and organizational capacity.
• Develop practical roadmaps that establish a sequence for future operational, product, technology, and process investments.
• Evaluate opportunities for automation, AI, workflow improvements, and product enablement as part of the broader capability assessment.
• Prepare executive presentations, recommendations, decision packages, and leadership readouts.
• Partner with business, operational, technology, and product stakeholders to establish a shared view of future priorities.
• Serve as the primary trusted advisor throughout the engagement.

Required Knowledge, Skills, and Abilities

• Experience leading healthcare transformation, operational improvement, strategy, or modernization initiatives.
• Exceptional executive presence and stakeholder engagement skills.
• Demonstrated experience leading large-scale assessments, discovery efforts, or strategic evaluations.
• Strong workshop facilitation and consensus-building capabilities.
• Ability to make sense of complex operating environments with multiple stakeholders, competing priorities, and incomplete information.
• Experience developing roadmaps, strategic recommendations, operating plans, or transformation programs.
• Strong communication and presentation skills with executive audiences.
• Experience producing findings, recommendations, decision frameworks, and executive-level outputs.
• Consulting, advisory, or client-facing leadership experience.
• Strong understanding of healthcare operations and organizational dynamics.
• Experience with referral management, care coordination, network management, provider engagement, patient navigation, or related healthcare capabilities preferred.
• Experience evaluating healthcare operating models, governance structures, performance measurement frameworks, or service operations preferred.
• Familiarity with healthcare technology ecosystems, workflow platforms, analytics, or CRM solutions such as Salesforce preferred.
• Experience helping organizations evaluate automation, AI, or digital enablement opportunities preferred.
• Product strategy, roadmap development, or business case development experience preferred.

Pay

Individual pay is determined by factors including job-related skills, experience, and relevant education or training. US: $160,000 – $175,000 (USD) + bonus programs + benefits.