Process Manager, Fee Billing - Pulse

Responsibilities

Daily Operations Leadership: Oversee the daily intake, setup, and validation of fee billing forms. Ensure timely and accurate fee mapping for transactions. Reconcile daily outputs against internal pricing schedules and partner contracts to ensure billing integrity. Lead the fee billing team.

Process Optimization & Automation: Drive continuous improvement in billing accuracy, cycle time, and audit readiness. Cross-Functional Coordination: Collaborate with internal teams to ensure fee setups align with contractual terms. Serve as the escalation point for complex billing discrepancies and pricing exceptions.

Documentation & Compliance: Maintain audit-ready documentation for all fee setups, including contract packets, enforms, and validation logs. Ensure compliance with internal controls and external regulatory requirements.

Mentorship & Training: Provide day-to-day guidance to junior analysts and contractors, reviewing their setups and offering coaching on fee standards and billing logic. Lead knowledge-sharing sessions and contribute to desk procedures and SOPs.

Requirements

• Bachelor’s Degree or Military Experience
• At least 5 years of experience in Process management

Preferred Qualifications

• Master’s Degree in Business Management, Process Management, Project Management, Risk Management, Communications, Computer Science or Information Systems
• Licence to practice Lean certification or Six Sigma certification

Benefits

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.

Pay

Salaries for Manager, Process Management vary by location. Please refer to the provided ranges for each location.

Schedule

This role is full-time.

Qualifications

• At least 5 years of experience in Process management
• Bachelor’s Degree or Military Experience
• Preferred: Master’s Degree in Business Management, Process Management, Project Management, Risk Management, Communications, Computer Science or Information Systems
• Preferred: Lean certification or Six Sigma certification