Process Manager, Fee Billing - Pulse

Overview

The PULSE Network, an integral part of Capital One's financial services and banking network solutions, drives complex, customer-facing implementations, platform modernizations, and seamless onboarding initiatives across a highly regulated global space. To support this rapidly evolving ecosystem, we are seeking a Manager of Process Management to lead a high-performing team dedicated to designing, optimizing, and delivering flawless workflows that eliminate operational friction and scale business efficiency. Collaborating closely with passionate, cross-functional leaders, you will influence strategic outcomes that directly boost the company’s bottom line while leveraging data-driven insights to champion data integrity, establish operational benchmarks, and ensure seamless execution across the enterprise.

Responsibilities

• Daily Operations Leadership:
• Oversee the daily intake, setup, and validation of fee billing forms.
• Ensure timely and accurate fee mapping for transactions.
• Reconcile daily outputs against internal pricing schedules and partner contracts to ensure billing integrity.
• Lead the fee billing team.
• Process Optimization & Automation:
• Drive continuous improvement in billing accuracy, cycle time, and audit readiness.
• Cross-Functional Coordination:
• Serve as the escalation point for complex billing discrepancies and pricing exceptions.
• Collaborate with internal teams to ensure fee setups align with contractual terms.
• Documentation & Compliance:
• Maintain audit-ready documentation for all fee setups, including contract packets, enforms, and validation logs.
• Ensure compliance with internal controls and external regulatory requirements.
• Mentorship & Training:
• Provide day-to-day guidance to junior analysts and contractors, reviewing their setups and offering coaching on fee standards and billing logic.
• Lead knowledge-sharing sessions and contribute to desk procedures and SOPs.

Qualifications

• Basic Qualifications:
• Bachelor’s Degree or Military Experience
• At least 5 years of experience in Process management
• Preferred Qualifications:
• Master’s Degree in Business Management, Process Management, Project Management, Risk Management, Communications, Computer Science or Information Systems
• Led certification or Six Sigma certification