Process Manager ERM (Energy Resource & Marine)

About the role

This role is responsible for the business requirements, adjustment, and improvement of solutions for BCD Energy Resource & Marine Operations. Projects and tasks can be linked to industry changes, client requirements, technology changes, new service models, cost reduction initiatives, operational audits, and more.

Responsibilities

• Analyze business issues, document business requirements, work to find the best solution and best practice
• Monitor and track the status of each initiative, engage appropriate local resources, and escalate as needed to ensure initiative success
• Serve as liaison point between the account, the region, and the project team
• Ensure appropriate required documentation is delivered and reviewed by relevant stakeholder teams
• Confirm appropriate technical feasibility and compliance documentation is delivered by stakeholder teams
• Support the Operations team where appropriate

Requirements

Proven experience in ERM, marine, offshore, or crew travel environments
Project management and/or implementation experience
Ability to apply technology as an enabler to process improvement
Proficiency in GDS Amadeus
Subject matter expert in Agency Operations, Call Center principles, or Automation/Technology
Demonstrated skills in MS Office tools, Word, PowerPoint, Excel - Access, MS

Qualifications

• Excellent oral and written commercial English and Spanish/Portuguese communication skills

Skills

• Proven experience in ERM, marine, offshore, or crew travel environments
• Project management and/or implementation experience
• Ability to apply technology as an enabler to process improvement
• Proficiency in GDS Amadeus
• Subject matter expert in Agency Operations, Call Center principles, or Automation/Technology
• Demonstrated skills in MS Office tools, Word, PowerPoint, Excel - Access, MS

Benefits

Flexible working hours and work-from-home or remote opportunities
Opportunities to grow your skillset and career
Generous vacation days so you can rest and recharge
A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
Travel industry professional perks and discounts
An inclusive work environment where diversity is celebrated

Pay

The actual pay depends on your skills, qualifications, experience and geographical location. The salary range for candidates in applicable jurisdictions in the US for the position of Process Manager is between $60,000 and $68,000.

Schedule

Full time, United States, Costa Rica