Process Lead, Richmond, #279

Responsibilities

• Pack orders and receive inbound inventory during low vol / min staffed periods
• Completing ICQA in low vol / min staffed periods
• Support the associate team in path when there are any gaps in shift coverage, which may include the use of carts, pallet jacks, dollies and other equipment to move product
• Quarterback and direct all associate activities during the shift
• Escalate in real time any site issues to Site Leadership, Regional Leadership, and Live Monitoring for assistance
• Ensure completion of close/open checklists for OA team
• Oversee execution of all facility operations and delivery processes for your shift, while ensuring that subsequent shifts are setup to succeed
• Develop and train new associates within site and kitchen* (if/when Site Leadership is unable to be on shift)
• Manual intervention of driver routing & dispatching. Shelf move activities (for reorganization & backstock)
• Execute all site-specific projects or initiatives (including but not limited to audit counts, new hire onboarding, food safety and cleanliness audits etc.)
• Conduct damage + expiry process audits
• Assist in meeting performance objectives including but not limited to site labor management during shift, order volume, pack times, mispack rates, inventory accuracy and bottlenecking
• Troubleshoot/ root cause analysis for defects within shift

Qualifications

• 2 years of internal Gopuff experience
• 2+ years of leadership experience in retail, grocery, military, restaurant or equivalent experience
• 1+ years of experience in improving processes and efficiencies
• ServeSafe Certification highly preferred
• Ability to work with fluid schedules; be available during peak hours of operation (5pm - 3am) and availability to support facility on weekends
• Ability to stand, bend, reach and walk during shifts
• Ability to lift up to 49 pounds