Process Lead, Baltimore, #95
Gopuff · Baltimore, MD · 4 days ago
On-siteManagement$18.25/hrFull-time
Responsibilities
- Pack orders and receive inbound inventory during low vol / min staffed periods
- Completing ICQA in low vol / min staffed periods
- Support the associate team in path when there are any gaps in shift coverage, which may include the use of carts, pallet jacks, dollies and other equipment to move product
- Quarterback and direct all associate activities during the shift
- Escalate in real time any site issues to Site Leadership, Regional Leadership, and Live Monitoring for assistance
- Ensure completion of close/open checklists for OA team
- Oversee execution of all facility operations and delivery processes for your shift, while ensuring that subsequent shifts are setup to succeed
- Develop and train new associates within site and kitchen* (if/when Site Leadership is unable to be on shift)
- Manual intervention of driver routing & dispatching. Shelf move activities (for reorganization & backstock)
- Execute all site-specific projects or initiatives (including but not limited to audit counts, new hire onboarding, food safety and cleanliness audits etc.)
- Conduct damage + expiry process audits
- Absorb and troubleshoot/ root cause analysis for defects within shift
Qualifications
- 2 years of internal Gopuff experience
- 2+ years of leadership experience in retail, grocery, military, restaurant or equivalent experience
- 1+ years of experience in improving processes and efficiencies
- ServeSafe Certification highly preferred
- Ability to work with fluid schedules; be available during peak hours of operation (5pm - 3am) and availability to support facility on weekends
What We Offer
- Medical/Dental/Vision Insurance (for full-time employees)
- 401(k) Retirement Savings Plan
- 25% employee discount & FAM Membership
- Vacation and Sick Time for eligible employees
- EAP through AllOne Health (formerly Carebridge)
Pay
Gopuff pays employees based on market pricing, and pay may vary depending on your location. Compensation for U.S. locations is based on a cost-of-labor index for that geographic area.