Process Lead, Philadelphia, #367

Reporting to the Site Leader or Manager, this role is a core part of the leadership team with the responsibility to ensure order accuracy and fast, efficient delivery to our customers. During your shift, you will lead the performance and day-to-day tasks of both the Pack and Receive and Kitchen* teams. The success of the team will rely on your ability to coach and motivate the team with a focus on perfecting the customer experience for each order.

Responsibilities

• Pack orders and receive inbound inventory during low volume / minimum staffed periods
• Complete ICQA in low volume / minimum staffed periods
• Support the associate team in path when there are any gaps in shift coverage, which may include the use of carts, pallet jacks, dollies, and other equipment to move product
• Quarterback and direct all associate activities during the shift
• Escalate in real time any site issues to Site Leadership, Regional Leadership, and Live Monitoring for assistance
• Ensure completion of close/open checklists for OA team
• Oversee execution of all facility operations and delivery processes for your shift, while ensuring that subsequent shifts are set up to succeed
• Develop and train new associates within site and kitchen* (if/when Site Leadership is unable to be on shift)
• Manual intervention of driver routing & dispatching
• Shelf move activities (for reorganization & backstock)
• Execute all site-specific projects or initiatives (including but not limited to audit counts, new hire onboarding, food safety and cleanliness audits, etc.)
• Conduct damage + expiry process audits
• Assist in meeting performance objectives including but not limited to site labor management during shift, order volume, pack times, mispack rates, inventory accuracy, and bottlenecking
• Troubleshoot/root cause analysis for defects within shift
• Stand, push, pull, squat, bend, reach, and walk during shifts
• Handle products that may contain tobacco, nicotine, and/or alcohol
• Work in freezer locations periodically throughout shifts
• Complete additional assigned duties based on the needs of the business

Requirements

• 2 years of internal Gopuff experience
• 2+ years of leadership experience in retail, grocery, military, restaurant, or equivalent experience
• 1+ years of experience in improving processes and efficiencies
• ServeSafe Certification highly preferred
• Ability to work with fluid schedules; be available during peak hours of operation (5pm - 3am) and availability to support facility on weekends and/or holidays as needed by the business
• Ability to stand, bend, reach, and walk during shifts
• Ability to lift up to 49 pounds
• Professional fluency in Spanish, preferred

Pay

Philadelphia, PA Salary Range: $18.80/hr. Compensation for U.S. locations is based on a cost of labor index for that geographic area. A candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions.