Process Improvement Specialist - Columbia, MD

Recently named by Newsweek as one of the Best American Mid-Sized Workplaces in 2026, Rohde & Schwarz is seeking an experienced Process Improvement Specialist to build the foundational operational blueprint for our organization. This individual will transition the company from reactive processes to structured, scalable, and repeatable workflows across Sales, Engineering, and Program Management. The role requires a balance of strategic design and hands-on execution, serving as a key internal consultant and operational architect.

About the role

Reporting directly to the Business Transformation Manager, you will design, implement, and standardize foundational processes that bridge our commercial pipeline and technical execution. This highly visible opportunity aims to eliminate operational variance, mitigate risk, and establish governance to drive predictable, enterprise-wide delivery. If you are an analytically driven professional eager to build a scalable operational legacy, this role offers a direct path to high-impact organizational transformation.

Responsibilities

• Audit current unwritten, informal workflows by interviewing teams to extract and capture institutional knowledge.
• Design and document foundational processes, workflows, and swim lane diagrams across the sales-to-delivery and operations lifecycle.
• Establish clear boundaries, responsibilities, and data handoff requirements between Sales, Engineering, Program Management, Service, and execution teams.
• Create the company’s standardized templates, project intake forms, and Standard Operating Procedures (SOPs).
• Set up and maintain a user-friendly process library or knowledge base to ensure a single source of truth for the company.
• Educate, coach, and support team members through the transition from informal habits to newly structured workflows.
• Define and introduce the company’s first foundational KPIs to track pipeline velocity, engineering timelines, and project health.

Qualifications

• Bachelor’s degree in Business Administration, Operations Management, Engineering, or a related field.
• Minimum 3 years of business analysis or operational experience, specifically with a track record of building structure out of ambiguity (e.g., in a startup or fast-growing environment).
• Strong mastery of foundational process design principles (Lean/Agile frameworks), with a focus on practical application.
• Exceptional patience, active listening, and relationship-building skills.
• Proficiency in documentation and workflow tools (e.g., Miro, Lucidchart, Visio, Notion, or Confluence).
• Ability to leverage organization strengths, weaknesses, opportunities, and threats.
• Professional and effective communication skills both verbally and in writing.
• Proficient in office software: MS Word, PowerPoint, SharePoint, Excel, Project, Acrobat.

Candidates must be a U.S. citizen or permanent resident able to obtain an interim or final suitability determination, subject to completion and favorable adjudication of the required background investigation.

Pay

The total compensation for this position is $76K–$109K, including base salary, variable pay (when applicable), and benefits. The range is determined by position, geographic location, and level. Individual pay within the range is based on factors such as location, education or training, relevant work history, sales incentive structure, and job-related skills.

Benefits

• Flexible working hour models
• Training & continuing education
• Privately owned company
• Promoting innovation
• Long-term & attractive work environment