Process Improvement Specialist

Mass General Brigham relies on a wide range of professionals to advance our mission as a not-for-profit supporting patient care, research, teaching, and community service. We strive to provide exceptional care and believe high-performing teams drive groundbreaking medical discoveries.

About the Role

Join an award-winning team driving transformation within Mass General Brigham's Revenue Cycle Organization. Recognized with the 2025 Pillar of Excellence Team Award, our team empowers employees to identify opportunities, contribute innovative ideas, and play an active role in continuous process improvement.

Our mission is to empower and support Revenue Cycle Operations by optimizing processes, promoting a culture of continuous improvement, and leveraging proactive problem-solving and root cause analysis to enhance efficiency and operational excellence.

Our vision is to create a Revenue Cycle Organization where innovation, collaboration, automation, and smart workflows enable every team member to overcome challenges, improve performance, and achieve exceptional operational results.

Responsibilities

• Analyze existing healthcare processes, workflows, and procedures to identify inefficiencies, bottlenecks, and areas for improvement.
• Develop and implement performance metrics and key performance indicators to measure process effectiveness and track improvement initiatives.
• Lead or participate in quality improvement projects to optimize patient care, patient safety, and healthcare outcomes.
• Gather and analyze data related to process performance, patient outcomes, and other quality-related indicators to inform improvement efforts.
• Conduct root cause analysis to identify the underlying factors contributing to process issues or adverse events.
• Collaborate with cross-functional teams to design and implement redesigned processes that are efficient, standardized, and aligned with best practices.
• Facilitate change management efforts to ensure successful implementation of process improvements and promote staff buy-in.
• Continuously monitor and evaluate the effectiveness of implemented improvements and make adjustments as needed.

Requirements

• Bachelor's Degree in a related field of study required.
• 1+ years of process improvement or quality management experience preferred.

Skills

• Strong data analysis and statistical skills to interpret performance data and identify trends.
• Familiarity with healthcare operations, patient care processes, and healthcare quality standards.
• Excellent communication and interpersonal skills to collaborate with various stakeholders and present findings and recommendations.
• Strong problem-solving and critical-thinking skills to identify process issues and implement effective solutions.
• Proficiency in project management to lead and coordinate improvement projects from initiation to completion.

Schedule

• Full time, Monday–Friday, Eastern Standard business hours required.
• Remote work requires a stable, quiet, secure, compliant workstation.
• Flexibility required to accommodate coaching ESP teams, which may involve varied meeting times.

Pay

Annual pay range: $63,648.00 – $92,570.40 (Grade 6).

At Mass General Brigham, base pay is determined by skills, relevant experience, education, certifications, and other essential factors. The provided range is based on minimum job qualifications and does not encompass all elements of total compensation.

Benefits

In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses (as applicable), and recognition programs designed to celebrate contributions and support professional growth.