Process Improvement Program Manager - Staff

Position Summary

The Process Improvement Prog Mgr leads facility or CBU level initiatives to enhance operational efficiency, quality, patient safety, and outcomes in a healthcare setting. Key responsibilities include educating, coaching, and mentoring process improvement for MHS employees; designing and executing facility or CBU level improvement strategies; assisting with data analysis, conducting workflow assessments; and collaborating with stakeholders to implement solutions. This role facilitates the use of process improvement methodologies and supports compliance with regulatory requirements and quality goals.

Responsibilities

• Subject matter expert on process improvement methodologies and tools, promoting a culture of continuous learning and improvement throughout the enterprise.
• Assist with data analysis, benchmarking, analyzing business and clinical processes using data, interviewing, and observation to document workflows.
• Identify opportunities for optimizing workflows, enhancing efficiency, implementing safe and appropriate simplification strategies, reducing errors, eliminating obstacles, and achieving improved outcomes.
• Facilitate and coach teams in the use of the MHS process improvement methodology (ID-PDSA) using process improvement and project management skills to drive and track progress and impacts.
• Deliver training/curriculum, and coach MHS employees on process improvement principles, tools, simple project management, data analysis and visualization, daily management, standard work, and change management.
• Plan and implement scalable strategies facility or CBU wide. Assist with enterprise-wide scalable initiatives and strategies.

Requirements

• Bachelor’s degree in a related field required.
• Relevant certification in process improvement, quality, or patient safety (e.g., IHI Basic Cert, LSSBB) required.
• Minimum three (3) years of experience in a professional or technical role/function in a healthcare or related setting, or a Master’s in a healthcare related field.
• Minimum of three (3) years leading or coaching performance improvement.

Why MultiCare?

• Rooted in the local community
• Partnering with patients, families and neighbors across the Pacific Northwest for more than 140 years.
• Growth and education
• Competitive tuition assistance, award-winning residencies, fellowships and career development to invest in you.
• Well-being and support
• Generous PTO, Code Lavender and Employee Assistance Programs to help you maintain balance and feel cared in your work and life.
• Living our values
• Respect, integrity, kindness and collaboration guide how we care for patients, communities and each other.
• Belonging for all
• Resource Groups and outreach programs help ensure every team member feels safe, seen, heard and valued.
• Pacific Northwest lifestyle
• Work and live where natural beauty, adventure and strong community connections are part of everyday life.

Pay and Benefits

• Competitive salary, medical, dental and retirement benefits and paid time off.
• Associated benefit information can be viewed here.