Process Implementation Manager

About the role

Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America. We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands. Pets Best, a subsidiary of IPH, offers pet insurance and wellness plans for dogs and cats in every state. Founded in 2005 with a mission to provide access to comprehensive animal healthcare at an affordable price, Pets Best delivers flexible coverage, an easy claims process, and excellent customer service. Pets Best is seeking a Process Implementation Manager. The Process Implementation Manager serves as a key coordination partner for Regulatory Enablement, Forms Implementation, Carrier Operations, and cross-functional business change initiatives across Pets Best. Working closely with Intake Management, Compliance, Legal, Product, Technology, PMO, Operations, and Carrier stakeholders, this role helps ensure regulatory, carrier, and operational requirements are effectively coordinated, communicated, tracked, and implemented across the organization. This individual will help establish operational rhythm, strengthen implementation governance, promote operational readiness, and drive successful execution of approved initiatives. This position provides dedicated ownership of Regulatory Enablement support, Forms Implementation coordination, Carrier Operations support, operational readiness, stakeholder engagement, and business change enablement activities. The role serves as a critical partner in strengthening implementation governance, execution consistency, and cross-functional Pets Best to Doubtless coordination. The position is remote – USA, with candidates in CST or EST time zones strongly preferred.

Responsibilities

• Regulatory Enablement & Implementation: Coordinate regulatory, carrier-driven, and business change initiatives; support review, documentation, communication, and implementation of regulatory and carrier requirements; translate business requirements into actionable implementation plans; maintain implementation documentation, requirements, and stakeholder communications; monitor implementation progress and escalate risks, barriers, and dependencies.
• Forms Implementation & Operational Readiness: Coordinate carrier forms implementation activities across the organization; facilitate requirements gathering, business impact assessments, implementation planning, and readiness activities; lead cross-functional discovery sessions and implementation-related meetings; track milestones, deliverables, action items, and implementation commitments; support post-implementation validation and issue resolution activities.
• Cross-Functional Coordination & Governance: Coordinate regulatory inquiries, legal inquiries, carrier implementation requests, and related business initiatives; partner with Product, Compliance, Legal, Technology, PMO, Customer Care, Claims, and Carrier stakeholders; prepare implementation status reporting, dashboards, and stakeholder updates; support audit requests, remediation activities, MCAS/MCE coordination, and governance reporting.

Requirements

• High school diploma or GED required.
• 5+ years of experience in insurance operations, regulatory enablement, compliance support, forms implementation, business analysis, project coordination, or related functions.
• Experience supporting cross