Process Excellence Manager

About the role

We’re looking for a Process Excellence Manager to join Wayve’s Systems & Insights team, helping design and scale the operational systems that power our global Fleet Operations. This role is ideal for a Lean Six Sigma Black Belt (or equivalent) who thrives in dynamic, high-growth environments and has a proven track record of driving measurable improvement in operational performance.

Key Responsibilities

• Process Mapping & Design
• Lead end-to-end analysis and documentation of core Fleet Ops workflows.
• Define AS-IS processes, identify gaps, and establish TO-BE standards using BPMN or equivalent notation.
• Lean Six Sigma Project Leadership
• Drive structured improvement projects using Lean, Six Sigma, or equivalent methodologies (DMAIC, Kaizen, etc.) to improve efficiency, quality, and throughput.
• Cross-Functional Collaboration
• Work with regional teams and functional stakeholders to standardise operations, eliminate non-value-adding activities, and improve reliability of critical processes.
• Operational Frameworks
• Define and implement SLAs, SOPs, escalation procedures, and RACI/decision matrices across key workflows.
• Visual Management & Tracking
• Introduce KPIs, dashboards, and other visual tools to track process performance and drive accountability across the organisation.
• Use data analytics and SQL to monitor process performance, identify bottlenecks, and quantify improvements.
• Automation Readiness
• Partner with software, data, and infrastructure teams to scope and support automation of repetitive or high-volume tasks.
• Operational Scaling Advisory
• Serve as a strategic partner to Ops leadership, applying structured problem-solving to key growth and scalability challenges.
• Change Enablement & Coaching
• Champion continuous improvement across Fleet Ops. Coach teams on best practices in process design and operational excellence.

About You

You combine a systems-thinking mindset with hands-on operational experience. You are rigorous, pragmatic, and action-oriented. You’re passionate about making complex systems work better—and have the skills to drive real change.

Essential Requirements

• 5+ years’ experience in process improvement, operations design, or operational excellence roles in high-complexity environments (e.g., tech, logistics, robotics, manufacturing, or mobility).
• Certified or equivalent experience running high-impact continuous improvement initiatives.
• Deep experience with workflow mapping, process documentation (BPMN), and standardisation.
• Strong facilitation skills: able to lead workshops and interviews with technical and frontline stakeholders.
• Skilled in SQL and data analysis; able to pull data and build or interpret dashboards and trackers.
• Familiar with incident management, readiness reviews, and risk/control frameworks.
• Proven ability to influence across teams and functions, including remote/global stakeholders.
• Strong written, verbal, and visual communication skills (e.g. documentation, SOPs, presentations).
• Comfortable with tools such as Confluence, Asana/Jira, Lucidchart, or equivalent.
• Experience implementing task management tools and working with internal tools on operational product development.
• Ability to travel internationally up to 40% of the time, to support process design and change adaptation across all operational sites.

Desirable Qualifications

• Experience in autonomous systems, robotics or field operations.
• Exposure to process mining tools (e.g. Celonis, UiPath Process Mining).
• Experience supporting scaling in global, distributed teams.
• Team management or mentoring experience.