Process Excellence & Continuous Improvement Lead

About Our Client:The organization operates as a global insurance group with a strong emphasis on employee ownership. It addresses the challenges within the insurance industry by fostering a collaborative international team of approximately 24,000 employees across more than 56 countries. The organization continues to expand its reach and impact with ambitions for significant growth in the US retail insurance sector. About the Opportunity:The PROCESS EXCELLENCE & CONTINUOUS IMPROVEMENT LEAD supports the design, documentation, and governance of operational processes and target operating model elements within the US Retail business. This role translates strategic changes into clear, executable processes while embedding appropriate controls, driving consistency and operational discipline across teams. Responsibilities:Design, document, and maintain end-to-end operational processes.Develop SOPs, process maps, RACI models, and handoffs.Ensure processes are scalable, repeatable, and comply with business strategy and regulatory requirements.Collaborate with leaders to simplify workflows and eliminate inefficiencies.Maintain process ownership, documentation, and change control standards.Define KPIs and support measurement and reporting alongside Operations.Support audit readiness through consistent process documentation and execution.Facilitate adoption of processes, SOPs, and controls, coordinating with Capability & Change teams.Identify improvement opportunities using data, metrics, and stakeholder feedback.Align process designs with execution by partnering with practice groups, Operations, Technology, and Learning & Development.Provide guidance on process clarity, consistency, and operational readiness. Requirements:Minimum of 8 years’ experience in process design, governance, or operational excellence within insurance brokerage or related financial services.Strong knowledge of brokerage operations, systems (e.g., Epic or other AMS), and workflows including client service, policy administration, certificates, and billing.Proven ability to design and govern end-to-end operational processes enhancing efficiency, consistency, and control.Bachelor’s degree in Business, Operations, or related field.Lean, Six Sigma, or similar continuous improvement training is a plus.Experience with process mapping and documentation tools is advantageous. Pay Range and Compensation Package:The pay range and compensation package for this role will be determined based on the candidate's experience, skills, and other relevant factors. Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note:RemoteHunter is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.