Process Excellence Lead

Location: Remote - US based candidates only, no visa sponsorship available

About the role

This role will lead continuous improvement work focused on process discipline, productivity, and measurable operating gains. You will partner with operational leaders and project stakeholders to standardize workflows, identify bottlenecks, and improve execution quality. The position offers the opportunity to create measurable efficiency gains and scalable operational improvements within a healthcare environment.

Responsibilities

• Define and implement application development and maintenance strategy
• Establish frameworks and standards aligned with industry benchmarks
• Drive adoption of best practices and continuous improvement initiatives
• Monitor quality of application support processes
• Partner with stakeholders to ensure alignment across teams
• Develop self-help resources for stakeholders
• Lead governance forums to promote accountability

Requirements

• Bachelor's Degree; Advanced Degree preferred or equivalent experience
• 6+ years in Service Assurance, IT Operations, or Service Management
• Strong knowledge of SDLC, STLC, and ITIL processes
• Experience with test automation frameworks and CI/CD pipelines
• Understanding of industry standards like ISO, CMMI, GxP, Agile, DevOps

Pay

$97,000 – $163,000 annually

Benefits

• Comprehensive medical, dental, and vision insurance
• 401(k) with company match
• Paid time off
• Parental leave
• Potential for performance-based bonuses