Process Design Consultant II

About the role

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Who We Are Global Treasury and Merchant Operations (GTMO) provides end-to-end operational support for large corporate, commercial, business banking and small business clients through Global Treasury Fulfillment, Service, Operations & Enterprise Merchant teams. We operate across multiple time zones, currencies, and channels, and are relentlessly focused on delivering operational excellence for our clients and shareholders.

Responsibilities

• Lead process owners and subject matter experts through the analysis of current-state processes and pain points, defining potential solutions and building comprehensive business cases for improvement recommendations.
• Design, manage, and implement strategic change and major initiatives that align to the GTMO roadmap and enterprise change standards.
• Drive end-to-end integration of workstreams to deliver intended solutions, including requirements gathering, data mapping, execution, integration, and implementation.
• Develop and deliver executive-level presentations, business reviews, and strategic updates that