Process Design Consultant

Key Responsibilities

• Rewrite and redesign procedure and user documentation.
• Migrate content from SharePoint to a new, organized Confluence documentation library.
• Develop intuitive page hierarchies, templates, navigation, and labeling within Confluence.
• Standardize page layouts and improve searchability to ensure documentation is easy to consume and maintain.
• Collaborate with subject matter experts to gather, clarify, and validate technical information.
• Create mixed-media training and onboarding materials, including quick-start guides, how-to articles, and reference sheets.
• Ensure all content is accurate, consistent, and aligned with updated documentation standards.

Required Qualifications

• Experience: 5+ years of technical writing experience.
• Technical Skills: Expert proficiency in Microsoft Word and Confluence. Familiarity with SharePoint pages, lists, and document libraries. Strong ability to simplify and structure complex processes. Experience with documentation redesign, cleanup, or migration is highly preferred.
• Excellent interviewing, organization, and content-structuring skills. Ability to work independently and deliver high-quality content quickly.

Preferred Qualifications

• Familiarity with technical Business Continuity and Operational Resiliency concepts.
• Understanding of the relationship and flow between Policy, Standards, Process, and Procedures.

Benefits

• Medical, dental, vision, life, disability, and other insurance plans.
• ESPP (employee stock purchase program).
• 401K program with company match after 12 months of tenure.
• HSA (Health Savings Account on the HDHP plan).
• SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions.
• Corporate discount savings program and other discounts.
• On-demand training program, certification prep, and access to a library of technical and leadership courses/books/seminars.
• Certification discounts and other perks to associations like CompTIA and IIBA.
• Dedicated customer service team for benefits and other resources.
• Certified Career Coach.

Equal Opportunity Employer

We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.