Process and Systems Specialist

Schedule, run, and work on Keystone reports periodically

Learn Data Studio and how to create reports

Assist in release testing for KeyStone, troubleshooting issues, as well as maintaining clean data and becoming a subject matter expert

Work with Business Intelligence to find outliers in the data

Identify and ensure errors are addressed by the appropriate parties in a timely manner

Recommend changes to policy or procedures as needed

Map new documents to KeyStone

Provide support for online banking, test releases, and troubleshoot issues that members and employees may have

Manage tickets and work them through to a resolution

Assist in managing the Deposit Account side of Meridian Link

Review Meridian Link release notes, troubleshoot issues, open tickets, request document changes, request mapping changes, build out new products, file maintain settings, build custom questions and workflows

Test new vendors and assist with projects

Affiliate First Connect updates, including uploading new documents and updating existing Wikis

Perform other job-related duties as assigned

Performance Measurements

• Troubleshoot issues related to Keystone, Meridian Link, Alkami, and other ancillary products we use
• Assist in release testing for Keystone, Alkami, and any other product testing that needs to be done
• Report any issues to the Process and Systems Director so they can be addressed in a timely manner
• Run a schedule of reports to ensure that the data in Keystone is clean and any issues can be addressed
• Keep management informed regarding key operational issues affecting the assigned application software and the business units that it supports
• This includes continual review for improvements in operating efficiencies

Knowledge And Skills

• Experience: Three years to five years of similar or related experience
• Education: A high school education or GED
• Interpersonal Skills: Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation
• Other Skills: Must have a strong technological background with systems used by AFFCU. Must have effective interpersonal skills to integrate with a wide range of users having different levels of computer expertise. Must be organized and have the ability to work with multiple priorities and exhibit good judgment. Must have the ability to problem solve. Critical thinking is imperative. Must have a good understanding of branch operations and member services

Physical Requirements

• Light lifting required

Work Environment

• Must be able to travel routinely to all branch locations