Process Specialist

Responsibilities

• Provide immediate assistance by phone for IT-related application or hardware failures
• Provide first-level phone support of facility maintenance issues
• Track and follow-up on exiting or repetitive trouble tickets
• Enter all field issues into call tracking software complete with troubleshooting steps and additional information and dispatch, as applicable
• Perform exceptional customer service to our guests and team members
• Perform additional duties as assigned

Qualifications

• Basic Qualifications: HS Diploma, GED or equivalent Minimum 2 years Help Desk / Call Center experience
• PREFERRED Qualifications: Superior Customer Service Skills POS – Point to Sale Help Desk experience Clear Communication skills Team-oriented approach High-level computer knowledge in both hardware and software Advanced networking skills