Procedure Scheduler - Tower at Parkwest

General Summary

A nonexempt position responsible for scheduling procedures directly with patients and discussing any questions the patient may have.

Responsibilities

• Schedule, reschedule, and cancel all procedures.
• Contact the facility to confirm available time for procedures.
• Educate patients on all aspects of the scheduled procedure.
• Schedule all pre‑op clearance appointments with the patient’s primary care provider or specialist.
• Coordinate all paperwork needed by the facility, including complete order sets, H&Ps, and imaging.
• Coordinate the surgical representative through HIPAA‑compliant channels.
• Work with physicians to keep pre‑operative and surgical protocols updated.
• Schedule all initial follow‑up appointments after the procedure.
• Complete informed consents.
• Call in prescriptions according to the physician’s protocol for the procedure.
• Scan and sort all documentation related to the completion of duties.
• Perform other duties as assigned.

Requirements

• Education: High school diploma.
• Experience: Minimum two years of customer service experience, with at least six months in a health‑care setting.
• Preferred: Procedure scheduling experience.