Procedural Training Specialist (Orthopedic Surgical Technician)

About the role

Join our Medical Education team as a Laboratory Specialist and play a vital role in delivering exceptional surgical training experiences. Based in Andover, MA, you will support healthcare professionals and Smith+Nephew colleagues by providing hands-on laboratory expertise, technical guidance, and operational support within a world-class training environment. This is an exciting opportunity for someone who enjoys combining scientific knowledge, customer interaction, compliance, and operational excellence to help advance surgical education.

Responsibilities

• Provide primary laboratory support and expert practical guidance to visiting healthcare professionals during surgical training courses and educational events.
• Demonstrate the use of surgical instruments, implants, and equipment to maximize learning opportunities and support effective training delivery.
• Troubleshoot Smith+Nephew and laboratory equipment, escalating issues when required.
• Collaborate with Sales, Medical Education, Marketing, Research and Development, and Sales Training teams to facilitate successful training programs and customer visits.
• Handle human tissue specimens in accordance with local SOPs and regulatory requirements.
• Support the training and development of internal employees, including sales, marketing, research and development, and leadership team members.
• Manage laboratory operations including equipment maintenance, specimen care, inventory control, PPE and consumables management, and housekeeping activities.
• Support compliance activities through SOP and risk assessment review, documentation management, and adherence to governing body requirements.
• Maintain accurate health, safety, and environmental records while supporting continuous improvement initiatives.

Requirements

• Bachelor's degree in a scientific discipline or related field, or equivalent relevant experience.
• Minimum of 10 years of experience working in a medical, healthcare, or laboratory environment.
• Experience working directly with healthcare professionals, ideally within a surgical setting.
• Knowledge of surgical procedures, surgical products, and relevant medical devices.
• Customer-facing experience with strong communication and presentation skills.
• Understanding of health and safety practices related to biological materials and laboratory environments.
• Experience with inventory management and document management systems; SAP experience preferred.
• Strong organizational skills, attention to detail, and the ability to work independently while contributing effectively to a team.
• Flexibility to support varying work schedules and occasional domestic and international travel.

Pay

The anticipated base compensation range for this position is $81,750 - $122,000 USD annually. The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity.

Benefits

• Medical, dental, and vision coverage
• 401k with company match
• Tuition reimbursement
• Medical leave programs and parental leave
• Generous PTO, paid company holidays annually, and 8 hours of Volunteer time
• Employee Assistance Program (EAP)
• Discounted Stock Purchase Plan
• Fertility and Adoption Assistance Program
• Wellness offerings and discounts on fitness clubs and travel