Procedural Support Assistant - Outpatient Clinical Dermatology - PSA

City: Rochester, MN | Remote: No | Department: Nursing

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans to take care of you and your family, now and in the future. With continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Benefits

• Medical: Multiple plan options
• Dental: Delta Dental or reimbursement account for flexible coverage
• Vision: Affordable plan with national network
• Pre-Tax Savings: HSA and FSAs for eligible expenses
• Retirement: Competitive retirement package to secure your future

Responsibilities

• Provide patient support and information prior to procedures
• Instruct patients and assist proceduralists during procedures
• Involvement in postoperative support, information reporting, specimen and biopsy orders, and management
• Obtain vital signs, perform room turnaround and cleaning, and manage supplies as delegated by procedural team members
• Assist with other aspects of patient care, including patient visits, and support healthcare providers by anticipating and responding to patient needs
• Transport patients to and from the department

Qualifications

• High school diploma or GED
• One year of patient care experience required (e.g., desk operations specialist, nursing assistant, patient care assistant, licensed practical nurse)
• One year of customer service experience (e.g., administrative, physician's office, appointment scheduler)
• Able to adapt to unpredictable situations within the patient care setting
• Computer and keyboard skills preferable
• Maintains current Basic Life Support (BLS) for Health Care Providers from American Heart Association or American Red Cross
• Additional specialty training/competency as required by the work area
• Requires computer skills including Windows-based applications and intranet/internet use with the ability to keyboard and navigate through multiple applications
• Exposure to electronic health record preferred
• Ability to work independently, be goal-directed, and have strong organizational skills
• Effectively multitask without compromising quality
• Strong verbal and written communication skills, including proper telephone etiquette, face-to-face interactions, and electronic communications
• Ability to communicate with individuals and small groups with credibility and confidence
• Handle difficult situations, remain calm under stress, manage emotional situations, and display empathy
• Maintain positive communication during rapidly changing/dynamic environments
• Turn problems into opportunities by developing innovative and creative solutions
• Demonstrate a friendly, positive attitude, and display energy and drive in performing daily responsibilities
• Flexible and adaptable to a changing work environment, requiring ongoing maintenance of job-related skills/activities
• Willing to adjust work schedules in response to department or clinical needs

Certification

• Maintains Basic Cardiac Life Support (BCLS) competency
• Additional specialty certification/training as required by the work area

Pay

$21.55 - $30.22 / hour

Schedule

• Full Time
• 80 hours per pay period
• Monday-Friday, Days, 10-hour shifts
• No weekends