Problem Resolution Specialist - Tyler, Texas

Job Functions, Duties, Responsibilities

• Support the Operations Manager with departmental goals and objectives.
• Develop and inspire your team of employees.
• Interact with a variety of clients/patients and ensure exceptional, customer-focused service.
• Manage departmental resources, optimize processes, and maximize profitability.
• Champion safety, compliance, and quality control.

Position Qualifications

• A high school diploma or equivalent.
• A valid driver’s license and an excellent driving record for the past three years.
• Two (2) years of specimen collection or processing experience.
• Two (2) years of supervisory experience in a laboratory setting.
• Exceptional communication and problem-solving skills.
• Ability to work in a fast-paced environment, under time constraints, without close supervision.
• Bonus points if you have certification from the American Society of Phlebotomy Technicians.

Benefits

• Free lab services for you and your eligible dependents.
• Work-life balance, including Paid Time Off and Paid Holidays.
• Competitive benefits including medical, dental, and vision insurance.
• Help saving for retirement, with a 401(k) that includes a generous company match.
• A sense of belonging – we are a community!

Additional Information

Routine access to Protected Health Information (PHI).

Employees will be trained on reasonable safeguards and are expected to maintain strict confidentiality, as well as abide by all applicable privacy and security standards.

Employees are expected only to access PHI when it is required to fulfill job duties.