Pro Shop Counter Sales Rep

About the role

This role serves as the primary point of contact for walk-in contractors and customers, providing fast, accurate, and professional service in the Pro Shop and warehouse while supporting sales growth, order accuracy, and an outstanding customer experience.

Responsibilities

• Provide exceptional service to contractors and walk-in customers at the Pro Shop counter.
• Process sales orders through the full P21 lifecycle with accurate and timely follow-through.
• Review open orders daily, resolve discrepancies, and maintain accurate order data.
• Assist with pulling, verifying, loading, and staging customer orders as needed.
• Promote add-on sales and recommend products that support customer project needs.
• Develop knowledge of tile, flooring, setting materials, contractor tools, and related accessories.
• Monitor inventory levels, replenish stock, and communicate product needs to management.
• Process customer and supplier returns accurately and in accordance with company procedures.
• Balance daily cash, check, and credit card transactions and prepare deposits.
• Maintain a clean, safe, and organized Pro Shop and warehouse environment.
• Support warehouse operations and Trinity Fleet activities as needed.
• Follow all safety procedures, PPE requirements, and equipment operating guidelines.

Requirements

• 2+ years experience in flooring or building materials (worked with flooring contractors, installers or builders).
• Experience in counter sales with working knowledge in installation methods.
• Experience in retail, warehouse, or pro-shop environments.
• Excellent communication and interpersonal skills.
• Intermediate proficiency in MS Office.
• Attention to detail and accuracy in handling transactions.
• Physical ability to stand for extended periods and lift moderate weights.
• Ability to handle customer inquiries, resolve issues, and ensure customer satisfaction.
• Bilingual (Spanish and English) language skills preferred.
• Forklift experience is a plus.

Our Culture

• Caring & Responsive: Embodies a caring and responsive attitude toward customers, clients and coworkers.
• Resourceful: Fully utilizes all resources available to perform job duties that inspires excellence.

Benefits

• 100% Company-Paid Medical Insurance.
• Dental & Vision Coverage.
• Life, Short- & Long-Term Disability Insurance.
• 401(k) with match.
• Generous Vacation, PTO & Paid Holidays.
• Wellness & Tuition Reimbursement Programs.