Counter Sales Representative
Founded in Denver in 1987, QED aims to provide high-quality electrical products and services to the industry. QED employs over 500 associates across 18 branches within Arizona and Colorado to serve commercial and residential contractors, industrial facilities, and OEM businesses. At QED, we embrace what makes us unique. As a company with local roots and global reach, we excel at the diversity of our Associates and the different ways each of us contributes to our success. What keeps us at the forefront of progress? OUR PEOPLE. No matter where they work or who they are, we trust their individual skills and qualities and give them everything they need to reach their full potential.
About the role
A Counter Sales Representative establishes or improves relationships with customers to better understand sales territory, schedules, and customer needs by phone and customer visits. They interview customers in order to determine the appropriate product desired either by phone or at the company facility and records information into computer for product delivery.
Responsibilities
- Communicate with customers by phone or in person to receive orders for products.
- Solicits sale of new or additional products.
- Practices good interpersonal relations, using tact, courtesy, a positive attitude toward customers and co-workers, pleasant telephone etiquette, and a general attitude as a representative of goodwill on behalf of the company.
- Liaison between the customer and QED departments, including credit purchasing, warehouse, outside sales and management.
- Determines make, type, and quality of merchandise desired by being familiar with products sold in the department by use, vendor, location in warehouse, catalog and catalog number, other reference materials, and special selling points.
- Purchases materials following approved purchasing procedures.
- Reviews complaints concerning billing or products sold, referring complaints to designated departments for investigation and resolution.
- Prepares correspondence and reports necessary for business transactions.
- Recognize when special pricing is required, and provide competitive pricing.
- Follows up on all quotations in an attempt to write the order, or receive input for use in future quotations.
- Handles difficulties with customers with diplomacy and seeks assistance when needed, to resolve customer order problems and complaints promptly.
- Acquires, uses and continuously develops personal technical knowledge of general and specialty merchandise items to assist customers and other company personnel.
- Warehouse responsibilities: including: shipping, receiving, inventory control and order pulling.
Requirements
- Ability to read, analyze and interpret general business periodicals, professional journals and technical procedures.
- Ability to effectively present information and respond to questions from small groups of managers, clients, customers, and the general public.
- Ability to perform math functions representative of the job such as; addition, subtraction, multiplication, and division in all units of measure, using whole numbers, common fractions, decimals and metric scales; computing rate, ratio, and percentages and to draw and interpret bar graphs; calculating figures and amounts such as discounts, interest, commissions, and proportions.
Qualifications
- Possess in depth knowledge of QED computer systems, Microsoft Office, etc.
- Must be a team player and abide by QED’s strong core values and beliefs.
Skills
- Excellent communication and interpersonal skills.
- Strong organizational and time management skills.
- Ability to work independently and as part of a team.
- Knowledge of QED’s products and services.
Benefits
- Great Family-friendly Benefits To Full-time Associates
- Healthcare plans
- Dental & vision
- Paid time off
- Paid parental leave
- 401(k) retirement savings with company match
- Professional and personal development programs
- Opportunity to become a shareholder
- Employer-paid short- and long-term disability
- Employer-paid life insurance for spouse and dependents
- Robust wellness program
- Gym reimbursement
- Employee Referral Program
- Employee Assistance Program (EAP)