PRO Services Manager

Purpose

This position is responsible for providing leadership of the Pro business within a designated sales territory by driving sales growth and profitability using appropriate marketing and sales methodologies and building account relationships. The role monitors key performance indicators for assigned professional customers, meets or exceeds financial performance plans in partnership with the Chief Executive Merchant and Regional Pro Services Manager, and uses customer satisfaction results to inform local decisions and strategies that improve competitive edge.

Major Responsibilities

• Prospect continuously for new clients through telephone solicitation, in‑store sales, and occasional outside sales.
• Maintain a current list of all prospects in the electronic database as specified by the company.
• Develop pricing and business‑development strategies in collaboration with, and under the direction of, company and/or location management.
• Work with sales, operations, and marketing departments to focus efforts on developed and internet leads and to create campaigns that maximize sales.
• Participate in trade associations, trade shows, and other promotional efforts.
• Analyze the local market to identify opportunities, prospective companies, and associated buyers.
• Follow up on referrals and self‑generated leads, monitor prospects’ contract calendars, and prepare status reports as required.
• Plan prospect visits with appropriate operations personnel, such as the Regional Pro Service Manager or Chief Executive Merchant.
• Make sales presentations to prospective customers and solicit orders to achieve sales goals.
• Meet regularly with new clients to assess satisfaction and develop a list of strong referrals.
• Develop and submit proposals and responses to RFQs and RFPs after obtaining pricing and specifications approval from management.
• Enhance and maintain business‑development skills through participation in assigned training programs.
• Travel daily throughout the assigned area to call on existing customers and prospect new customers.

Minimum Eligibility Requirements

• Three years of outside sales experience (Retail industry preferred).
• Demonstrated skills in sales and business development.
• Ability to analyze sales data, develop recommendations, and propose solutions.
• Excellent planning, organizational, and time‑management skills.
• Ability to interact effectively at all levels and across diverse cultures.
• Persuasive oral and written communication skills; capable of delivering executive‑level presentations.
• Effective team member who can handle project assignments responsibly.
• Strong customer‑service orientation and results‑driven mindset.
• Ability to multi‑task, meet deadlines, and thrive in a fast‑paced environment.

Working Conditions

Frequent travel is required, including air and car travel. While performing duties, the employee is occasionally exposed to a warehouse environment and moving vehicles. Noise levels are typically moderate to noisy.

Physical/Sensory Requirements (Medium Work): Ability to exert 20–50 lb of force occasionally, 10–25 lb frequently, and up to 10 lb constantly to lift, carry, push, pull, or otherwise move objects. The employee must use hands and fingers for handling or feeling, and may be required to stand, walk, reach with arms and hands, climb or balance, and stoop, kneel, crouch, or crawl.

Store Hours

• Monday – Friday: 7:00 AM – 8:00 PM
• Saturday: 8:00 AM – 7:00 PM
• Sunday: 10:00 AM – 6:00 PM

Pickup Hours

• Monday – Friday: 7:00 AM – 7:00 PM
• Saturday: 8:00 AM – 7:00 PM
• Sunday: 10:00 AM – 6:00 PM

Benefits & Rewards

• Bonus opportunities and career advancement at every level.
• Financial programs: 401(k) with company match, Employee Stock Purchase Plan, and Referral Bonus Program.
• Medical, dental, vision, life, and other insurance plans (subject to eligibility).
• Work‑life balance including paid vacation and sick time for eligible associates.
• Paid holidays plus a personal holiday.
• Paid Volunteer Time Off that starts on Day 1.