Pro Services Manager

About the Role

This position is responsible for providing leadership of the Pro business within a designated sales territory by driving sales growth and profitability using appropriate marketing and sales methodologies and building account relationships. You will monitor key performance indicators for assigned professional customers, meet or exceed financial performance goals, and review customer satisfaction results to drive local decisions and strategies that improve competitive edge.

Responsibilities

• Prospect continuously for new clients through a variety of techniques, including telephone solicitation, in-store sales, and occasional outside sales.
• Maintain a current list of all prospects in the company’s electronic database.
• Develop pricing and business development strategies in collaboration with company and/or location management.
• Work with company sales, operations, and marketing departments to focus sales efforts on developed and internet leads and to create campaigns that maximize sales.
• Participate in trade associations, trade shows, and other promotional efforts.
• Analyze the local market to identify opportunities, prospective companies, and associated buyers.
• Follow up on referrals and self-generated leads to identify buyer influences, monitor prospects’ contract calendars, and prepare status reports.
• Plan prospect visits with operations personnel, such as the Regional Pro Service Manager or Chief Executive Merchant.
• Make sales presentations to prospective customers.
• Solicit orders and process approved services to achieve sales goals.
• Meet regularly with new clients to assess satisfaction and develop a list of strong referrals.
• Develop and submit proposals and responses to RFQs and RFPs after obtaining pricing and specification approval from management.
• Enhance and maintain business development skills through assigned training programs.
• Travel daily throughout the assigned area to call on existing customers and prospect new customers.

Requirements

• Three years of outside sales experience (retail industry preferred).
• Demonstrated skills in sales and business development.
• Ability to analyze sales data, develop recommendations, and propose solutions.
• Excellent planning, organizational, and time management skills.
• Ability to interact effectively at all levels and across diverse cultures.
• Persuasive communication skills (oral and written) and ability to deliver “executive-level” presentations.
• Ability to be an effective team member and handle project assignments responsibly.
• Excellent customer service skills and results-oriented mindset.
• Ability to multi-task, meet deadlines, and work in a fast-paced environment.

Working Conditions

• Frequent travel required, including air and car travel.
• Occasional exposure to a warehouse environment and moving vehicles.
• Moderate to noisy work environment.

Physical/Sensory Requirements: Medium Work – Ability to exert 20-50 pounds of force occasionally, and/or 10-25 pounds of force frequently. The employee is often required to use their hands and fingers, stand, walk, reach with arms and hands, climb or balance, and stoop, kneel, crouch, or crawl.

Benefits

• Bonus opportunities and career advancement at every level.
• Programs to help reach financial goals: 401k with company match, Employee Stock Purchase Plan, and Referral Bonus Program.
• Medical, Dental, Vision, Life, and other insurance plans (subject to eligibility criteria).
• Paid vacation, sick time, and holidays, plus a personal holiday.
• Paid Volunteer Time Off starting on Day 1.