PRO Services Assistant Department Manager

About the role

This position trains and develops Product Sales Specialists and ensures customers receive excellent customer service and product information.

Responsibilities

• Act and work in a manner consistent with company’s core values
• Demonstrate safe lifting practices and understand company’s policies
• Drive and teach the company’s retail philosophy
• Direct and assist in processing merchandise to the showroom floor
• Communicate inventory needs to management
• Validate product placement and pricing within the department
• Greet and assist customers with product questions and selections
• Process customer refunds and exchanges according to established guidelines
• Present 'how-to' classes to customers
• Follow cash, check, and charge card acceptance procedures
• Stock and tag merchandise displays as required
• Communicate standard operating procedure direction and changes to all associates
• Complete industrial truck (forklift) proficiency testing and certification
• Answer the telephone according to accepted guidelines

Requirements

• High School Diploma or GED
• One year of customer service/sales experience, or an equivalent combination of education and experience
• Excellent communication skills (verbal & written)
• Ability to multi-task and work in a fast-paced environment

Qualifications

• Thorough understanding and compliance with company’s safe lifting practices
• Thorough understanding of merchandise and installation
• Thorough understanding of standard operating procedures
• Completion of product specialist certification courses
• Ability to drive and operate a forklift

Skills

• Customer service skills
• Product knowledge
• Communication skills
• Time management
• Physical stamina

Benefits

• Bonus opportunities & career advancement opportunities
• 401k with company match
• Employee Stock Purchase Plan
• Referral Bonus Program
• Medical, Dental, Vision, Life, and other Insurance Plans
• Paid vacation and sick time
• Paid holidays plus a personal holiday
• Paid volunteer time off

Pay

• Competitive salary based on experience

Schedule

• Monday - Friday: 7:00 AM - 8:00 PM
• Saturday: 8:00 AM - 7:00 PM
• Sunday: 10:00 AM - 6:00 PM
• Pickup Hours: Monday - Friday: 7:00 AM - 7:00 PM
• Saturday: 8:00 AM - 7:00 PM
• Sunday: 10:00 AM - 6:00 PM

Working Conditions

• Exposure to a warehouse environment and moving vehicles
• Moderate to noisy work environment
• Physical Work – Ability to exert 30 – 60 pounds of force occasionally, and or 20-30 pounds of force frequently, and/or greater than negligible up to 20 pounds of force constantly
• Use of hands and fingers, to handle or feel
• Stand, walk, reach with arms and hands, climb or balance, stoop, kneel, crouch or crawl

Equal Employment Opportunity

Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law.