PRO Services Assistant Department Manager

About the role

This position trains and develops Product Sales Specialists and ensures customers receive excellent customer service and product information.

Responsibilities

• Act and work in a manner consistent with company’s core values
• Demonstrate safe lifting practices and company philosophy around the basic P’s of retail
• Provide direction to Product Sales Specialists for high-quality customer service
• Complete product specialist certification courses
• Ensure merchandise and installation standards are met
• Communicate departmental policies and changes to associates
• Pass industrial truck proficiency testing and certification
• Communicate inventory needs to management
• Process merchandise to the showroom floor
• Validate product placement and pricing
• Greet and assist customers with product questions and selections
• Process customer refunds and exchanges
• Follow cash, check, and credit card acceptance procedures
• Stock and tag merchandise displays
• Create price tags and merchandise signs

Requirements

• High School Diploma or GED
• One year of customer service/sales experience, or equivalent combination of education and experience
• Excellent communication skills (verbal & written)
• Ability to multi-task and work in a fast-paced environment

Qualifications

• Thorough understanding and compliance with company’s safe lifting practices and operating procedures
• Basic knowledge of merchandise and installation
• Strong organizational and presentation skills
• Ability to communicate effectively with customers and colleagues

Skills

• Customer service skills
• Product knowledge
• Time management
• Communication skills
• Problem-solving abilities

Benefits

• Bonus opportunities & career advancement
• 401(k) with company match
• Employee Stock Purchase Plan
• Referral Bonus Program
• Medical, Dental, Vision, Life, and other Insurance Plans
• Paid vacation and sick time
• Paid holidays
• Paid volunteer time off

Pay

Pay Range: $18.59 - $27.41

Schedule

Store Hours: Monday - Friday 7:00 AM - 8:00 PM, Saturday 8:00 AM - 7:00 PM, Sunday 10:00 AM - 6:00 PM
Pickup Hours: Monday - Friday 7:00 AM - 7:00 PM, Saturday 8:00 AM - 7:00 PM, Sunday 10:00 AM - 6:00 PM

Equal Employment Opportunity

Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law.