PRO Services Assistant Department Manager
Purpose
This position is responsible for training and developing Product Sales Specialists and ensuring that customers have a positive shopping experience by receiving exceptional customer service and product information.
About the Role
Act and work in a manner that is consistent with company’s core values. Demonstrate a thorough understanding and compliance with the company’s safe lifting practices standard operating procedures. Demonstrate the ability to drive and teach the company philosophy around the basic P’s of retail. The basic P’s of retail include but are not limited to: People, Position, Product, Presentation, Price, Promotion, Purchasing.
Responsibilities
- Provide direction to all product sales specialists to ensure a highly attentive and accurate level of customer service
- Complete all product specialist certification courses
- Demonstrate a thorough understanding of merchandise and installation
- Ensure the overall merchandising, pricing and organization of the department
- Communicate standard operating procedure direction and changes to all associates in a timely manner
- Complete the Industrial Truck (forklift) proficiency testing and certification
- Communicate inventory needs to management
- Direct and assist the processing of merchandise to the showroom floor
- Validate all product placement and pricing within the department
- Greet every customer in a helpful and courteous manner
- Assist customers with product questions and selections
- Process customers at check-out using the point of sale (POS) system
- Process customer refunds and exchanges according to established guidelines
- Present ‘how-to’ classes to customers
- Follow established cash, check and charge card acceptance procedures
- Stock and tag merchandise displays as required
- Create price tags and merchandise signs
Requirements
- High Scholl Diploma or GED
- 1 year of customer service/sales experience, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company
- Excellent communication skills (verbal & written)
- Ability to multi-task and work in a fast-paced environment
Qualifications
- Thorough understanding and compliance with the company’s safe lifting practices standard operating procedures
- Thorough understanding of merchandise and installation
- Thorough understanding of the basic P’s of retail
- Completion of all product specialist certification courses
- Completion of Industrial Truck (forklift) proficiency testing and certification
- Knowledge of store hours and working conditions
Skills
- Customer service skills
- Product knowledge
- Communication skills
- Time management
- Physical stamina
Benefits
- Bonus opportunities & career advancement opportunities at every level
- 401k with company match, Employee Stock Purchase Plan, and Referral Bonus Program
- Medical, Dental, Vision, Life, and other Insurance Plans (subject to eligibility criteria)
- Work-life Balance, Including Paid vacation and sick time for eligible associates
- Paid holidays plus a personal holiday
- Paid Volunteer Time Off that starts on Day 1
Pay
Pay Range $22.15 - $35.25
Schedule
- Store Hours: Monday - Friday 7:00 AM - 8:00 PM, Saturday 8:00 AM - 7:00 PM, Sunday 10:00 AM - 6:00 PM
- Pickup Hours: Monday - Friday 7:00 AM - 7:00 PM, Saturday 8:00 AM - 7:00 PM, Sunday 10:00 AM - 6:00 PM
Equal Employment Opportunity
Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law. This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment.