PRO Services Assistant Department Manager

About the role

This position trains and develops Product Sales Specialists and ensures customers receive excellent customer service and product information.

Responsibilities

• Act and work in a manner consistent with company's core values
• Demonstrate safe lifting practices and company philosophy around retail basics (People, Position, Product, Presentation, Price, Promotion, Purchasing)
• Provide direction to Product Sales Specialists for high-quality customer service
• Complete product specialist certification courses
• Ensure merchandise and installation knowledge
• Communicate standard operating procedures to associates
• Pass industrial truck proficiency testing and certification
• Communicate inventory needs to management
• Direct and assist merchandise processing to the showroom floor
• Validate product placement and pricing
• Greet customers and assist with product questions
• Process customer transactions using POS system
• Follow cash, check, and credit card acceptance procedures
• Stock and tag merchandise displays
• Present 'how-to' classes to customers
• Follow cash, check, and credit card acceptance procedures
• Stock and tag merchandise displays as required
• Create price tags and merchandise signs

Requirements

• High School Diploma or GED
• One year of customer service/sales experience, or equivalent combination of education and experience
• Excellent communication skills (verbal & written)
• Ability to multi-task and work in a fast-paced environment

Qualifications

• Thorough understanding and compliance with company’s safe lifting practices
• Thorough understanding of merchandise and installation
• Physical requirements: ability to exert 30-60 pounds of force occasionally, and/or 20-30 pounds of force frequently, and/or greater than negligible up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects. Ability to use hands and fingers to handle or feel, stand, walk, reach with arms and hands, climb or balance, stoop, kneel, crouch or crawl.

Skills

• Customer service skills
• Product knowledge
• Communication skills
• Time management
• Physical stamina

Benefits

• Bonus opportunities & career advancement opportunities at every level
• 401k with company match, Employee Stock Purchase Plan, and Referral Bonus Program
• Medical, Dental, Vision, Life, and other Insurance Plans
• Paid vacation and sick time
• Paid holidays plus a personal holiday
• Paid Volunteer Time Off
• Equal Employment Opportunity