PRN Patient Concierge (Spanish bilingual)

About the role

The Patient Concierge supports Cardinal Health Practice Operations Management by overseeing the business and administrative operations of a medical practice. The ideal candidate will be available to work 1‑8 hours per week, with flexibility on days of the week and hours per day needed. This is an as‑needed position with no guaranteed hours, and it is not remote – work will be performed onsite at South Bay Radiation Oncology Center, 959 Lane Ave, Chula Vista, CA 91914. Responsibilities include assisting with Cancer Registry submissions, back‑office EMR task cleanup, medical record sorting and filing, and other duties as assigned. Strong customer service skills, attention to detail, and bilingual ability in Spanish are essential for success in this role.

Responsibilities

• Cancer Registry submission
• Medical record sorting
• Schedule and re‑schedule appointments
• Handle incoming and outgoing phone calls
• Call patients to schedule follow‑up appointments or consults
• Verify patient demographics and insurance information, updating patient records as needed
• Assist with patient check‑in and check‑out
• Work collaboratively with the inter‑disciplinary team onsite and over the phone
• Use sound judgement and a professional demeanor when communicating with patients and staff
• Other duties as assigned

Qualifications

• 1‑3 years of experience, preferred
• High School Diploma, GED or equivalent work experience, preferred
• Must be able to multi‑task
• Knowledge of medical terminology, preferred
• Prior experience working in a busy, fast‑paced medical office setting highly preferred
• Bilingual in Spanish

Benefits

Paid time off in compliance with applicable laws.

Pay

Anticipated hourly range: $23 per hour – $26.20 per hour. Bonus eligible: No.

Schedule

As‑needed position with no guaranteed hours; ideal availability is 1‑8 hours per week, with flexibility on days of the week and hours per day.