PRN Lab Customer Service Rep

Overview

Registers patient specimens for in house or referral testing.
Retrieves appropriate billing information from a variety of electronic systems.
Answers and routes telephone calls from customers.
Provides information to customers and solicits information to triage calls to disseminate to appropriate departments.
Acts as liaison between customer and various departments.
Accesses, prints, and distributes patient lab reports to appropriate patient care areas.
Orders and maintains an adequate inventory of commonly used supplies to ensure immediate availability;
Evaluates new products as available.
Takes prompt action to resolve any problem with the registration or ordering of specimens.
Escalates to supervisor when needed.
Accurately places order on patient samples.

Responsibilities

• Troubleshoots and resolves problems related to specimens, results, billing.
• Responds to telephone inquiries from medical staff concerning status of patient testing.
• Serves as liaison between the laboratory and medical and nursing staff regarding ordering, collection and processing of patient specimens.
• Reviews test requisitions and specimen labels for accurate information and orders tests appropriately.
• Follows up on all tests with incomplete information or questionable test orders.
• Verifies and updates insurance information and triages specimens to the proper testing facility.
• Performs other duties as assigned or requested.

Requirements

• High School diploma or equivalent required.
• Associate's or Bachelor's degree preferred.
• Three years phlebotomy, processing, or customer service experience preferred.
• Phlebotomy certification preferred.

Qualifications

• Physical requirements: Medium (20-50 lbs occasionally, 11-25 lbs frequently, 01-10 lbs constantly).
• Environmental factors: Exposure to blood-borne pathogens, bio-hazardous waste, chemicals, gases, fumes, vapors, communicable diseases, electrical shocks, latex, radiation, and travel may be required.

Skills

• Proficient in computer programs necessary to track and document work related data.

Benefits

• Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request.

Pay

• Details about pay are not specified in the job posting.

Schedule

• Details about schedule are not specified in the job posting.