PRN Crisis Counselor

Job Summary

Provide face-to-face and telephone crisis intervention services in the least restrictive manner to people experiencing a mental health emergency.

Responsibilities

• Conduct crisis assessment and crisis intervention services to appropriately address the needs of consumers experiencing a psychiatric emergency.
• Responding to crisis calls for assessment and intervention in the walk-in center, community, ER’s, school’s, etc.
• Clinically assess for the least restrictive alternative to meet the needs of the consumers experiencing a psychiatric emergency.
• Make appropriate referrals to facilities equipped to meet needs of the consumers.
• Make appropriate referrals to Diversion Services to ensure they have necessary clinical information.
• Participate in consult process with supervisory staff when dispositioning cases.
• Provide follow-up services as indicated in the policies and procedures and as set forth in Title 33.
• Develop individualized plans to meet needs of consumers in crisis.
• Respond to requests for face-to-face assessment in a timely manner.
• Maintain appropriate customer service skills at all times.
• Assist Triage Counselors in answering and dispositioning incoming calls as needed.
• Provide telephone counseling when needed.
• Maintain accurate clinical records and complete documentation within departmental guidelines.
• Cookordinate services as needed with care management teams and provide consultation, as needed, with care management teams.
• Aid community agencies with information and/or dispositions.
• Assist community agencies as needed with information on crisis services as directed by supervisory staff.

Requirements

• A mental health professional with specialized training in crisis intervention with a minimum of a Master’s degree in a related field (counseling, marriage and family therapy or social work).
• Valid Tennessee Driver’s License.
• Acceptable Criminal Background Investigation and Satisfactory Drug Screen Report.
• Personal Automobile Insurance.
• Requires the candidate to have a personal vehicle; candidate must be able to respond to crisis calls for assessment and intervention in the walk-in center, within the community, ER’s, school’s, etc.
• Cell Phone.

About You

• Interpersonal Skills: Demonstrates the ability to work independently to make critical decisions and to work collaboratively as an integral part of a team (crisis team and agency wide team).
• Assists teammates when needed.
• Has the ability to initiate, develop and maintain effective working relationships with Consumers, families, law enforcement and other referral sources.
• Understands and can use conflict resolution and negotiation skills in order to defuse difficult situations.
• Demonstrates professionalism and empathy with Consumers and referral sources.
• Assessment and Intervention Skills: Ability to evaluate risk factors and potential risk factors during assessments; Ability to thoroughly and accurately explain and document assessment and recommended interventions/dispositions; Solid working knowledge of the DSM diagnostic guidelines; Recovery Focused: Utilizes less restrictive alternatives appropriately to address Consumer needs; Identifies and utilizes Consumers natural supports when available; Comprehensive knowledge of community resources and ability to link individuals to appropriate resource.
• Mental Health Cooperative embraces inclusion, diversity and equal opportunity. We're committed to building a team that represents a variety of backgrounds, perspectives, and skills.