Prjct Mgr, Prcss Impvmt, Allivet...

Drive operational excellence across Allivet and Tractor Supply’s Pet Pharmacy operations. Analyze performance, streamline workflows, and enable process consistency across teams and systems. Act as a cross-functional connector, partnering with Operations, IT, Pharmacy, Fulfillment, and Customer Service to identify improvement opportunities, manage implementation, and ensure sustained success through data-driven decisions and standardized best practices.

Responsibilities

• Lead end-to-end execution of process improvement initiatives and pilot programs.
• Collaborate with operations leaders to identify inefficiencies and develop solutions that enhance service quality and scalability.
• Support cancellations-reduction efforts through analysis, experimentation, and performance tracking.
• Manage process trials and provide structured feedback to drive system and workflow enhancements.
• Lead workflow analysis, mapping, and redesign to improve efficiency and accuracy across key operational processes.
• Maintain and enhance the operational knowledge base (Doc360) to ensure SOPs, process guides, and reference materials are accurate, current, and accessible.
• Partner with Quality Assurance and Training teams to embed updated processes into daily operations.
• Manage the planning, execution, and adoption of operational improvement projects across multiple teams.
• Coordinate cross-functional workstreams to deliver process and system enhancements on time and within scope.
• Partner with IT and stakeholders to gather requirements, test solutions, and ensure smooth implementation of new platforms, tools, or automations.
• Develop and maintain reports and dashboards to measure operational performance, identify trends, and track progress on improvement initiatives.
• Translate data into actionable insights that inform decision-making and prioritize opportunities for optimization.
• Present findings and recommendations to leadership to drive continuous improvement.
• Support adoption of new processes and technologies through communication, training, and engagement strategies.
• Serve as a bridge between business operations and technical teams to ensure successful rollout and sustained adoption of new tools and workflows.
• Foster a culture of continuous improvement and operational excellence across all functions.
• Develop KPIs to evaluate the success and impact of improvement projects and report results to leadership.
• Identify automation or self-service opportunities to improve productivity and reduce manual work.

Requirements

• 3-5 years of experience in operations, process improvement, or program/project management roles.
• Bachelor’s degree in business, Operations, Healthcare, or related field. Any suitable combination of education and experience will be considered.

Skills

• Proven ability to manage cross-functional projects and implement process changes.
• Strong analytical skills with experience interpreting operational data and trends.
• Excellent written and verbal communication and stakeholder management abilities.
• Proficiency with tools such as Power BI, Jira, Smartsheet, or workflow automation platforms.
• Experience in pharmacy, healthcare, fulfillment, or customer service operations.
• Familiarity with Lean, Six Sigma, or continuous improvement methodologies (Green Belt certification preferred).
• Experience using process mapping tools (Visio, Lucidchart, or Miro).

Benefits

Comprehensive and accessible total reward package including:

• Medical, dental, and vision coverage.
• Company-paid life and disability insurance.
• Paid parental leave.
• Tuition reimbursement.
• Family planning resources such as adoption and surrogacy assistance.

Eligibility and specific offerings may vary depending on the role, individual plan requirements, and eligibility criteria.

Working Conditions

• Normal office working conditions.
• Sitting and standing (not walking).
• Lifting up to 10 pounds.