Private Events Manager - JOEY Uptown

About the role

When you join the JOEY team, you can expect a warm, inclusive and creative environment. We are committed to training, educating, and empowering our people, and we live by our culture of People Development. The Private Events Manager is a self-motivated leader with an entrepreneurial spirit and a relentless desire to win. They will be responsible for the implementation, development, and ongoing evolution of the company’s private dining program, ensuring private events are coordinated with guests and operations staff and executed seamlessly. The Private Events Manager is sales driven, working closely with the culinary team to develop strategies to maintain a full book of business and help contribute to overall restaurant sales. They are detail-oriented with a deep passion for hospitality and culinary excellence, and a commitment to the highest standards of service and operations.

Responsibilities

• Foster a cohesive and collaborative team environment through exemplary leadership.
• Meet or exceed annual private event sales planning/execution goals, including proactive outreach to increase book of business year over year.
• Recruit, train, and supervise private events team, including performance evaluations, investigation and resolution of personnel issues, and disciplinary/termination decisions.
• Train partners on private event execution in alignment with front of house and back of house company policies and standards.
• Lead weekly meetings with restaurant management team; enroll leaders on upcoming private events, menu specifications, planned execution, and staffing needs.
• Manage private event labor scheduling, budgets, and costs.
• Promptly triage and manage all private event requests received through various communication channels, such as reservation software, business email accounts, and phone inquiries.
• Create and execute event contracts and banquet event orders (BEO).
• Conduct store/market visits within the region to meet with operations management teams.
• Resolve service issues and guest complaints with a sense of urgency, poise, and good judgment.
• Follow and enforce all food and alcohol service and handling safety precautions and procedures.
• Perform other duties and projects as assigned.

Requirements

• Associate degree in event planning, project coordination, or related field; Bachelor degree preferred.
• 2+ years’ event management experience, preferably in the hospitality or restaurant industry.
• Must have or be able to obtain valid state Food Handler and Alcohol Server/Seller permits.
• Possess a passion for hospitality and a proven track record of creating world-class hospitality experiences.
• Demonstrated high level of discretion and confidentiality of sensitive information.
• Strong organizational skills with the ability to manage multiple tasks and thrive in a dynamic, fast-paced environment.
• Proficient in basic computer skills, such as Microsoft Office Suite, email and calendar management, internet and research skills, data entry, and file management.
• Be able to walk and stand for prolonged periods of time; frequent bending, reaching, and stretching; repetitive manual tasks; and lift and carry up to 50 lbs regularly.

Skills

Successful partners at JOEY are genuine, warm, and caring. They value honesty and conduct themselves with integrity. They are comfortable providing and receiving feedback to achieve personal growth and performance excellence. They are natural problem solvers with an insatiable desire to positively impact individual and team execution. They are passionate about quality and professionalism. They possess exceptional relationship building and communication skills. They encourage healthy and supportive competition within their team. They exude confidence, humility, and respect. They take pride in presenting a professional appearance and demeanor.

Benefits

• Career development, education, and growth opportunities
• Medical, dental, vision, and life insurance, medical reimbursement plan, and Employee Assistance Program (EAP) for benefit-eligible partners
• Discounted partner shift meals
• 10% discount for self and guests on all food and beverages when visiting any JOEY location
• Discounted clothing retailer partnerships
• Referral bonus program
• Sales competitions and rewards
• Paid vacation
• Paid sick leave

About JOEY Restaurants

The JOEY Restaurant Group exists to deliver the ultimate dining experience. Our handcrafted, locally, and globally inspired menu offerings are created by award-winning chefs and presented by world-class hospitality leaders in modern, warm, and lively environments. JOEY Restaurants has been family-owned and operated since 1992 and has grown into an iconic multi-concept brand throughout North America, with continued growth and expansion planned into 2030.