Private Client/Trade Ambassador - Robert Hall Winery

About the role

At Robert Hall, hospitality is rooted in connection to the land, to our community, and to one another. As a Regenerative Organic Certified® and B Corp Certified winery, we believe that how we farm, how we do business, and how we welcome guests are inseparable expressions of our values. Robert Hall Winery is seeking an experienced hospitality professional to help shape and lead the estate's guest experience for collectors, members, trade partners, and VIP guests.

Responsibilities

• Create intentional, welcoming, well-paced, and personalized experiences that reflect the quality, character, and standards of Robert Hall
• Guide guests through the winery’s wines, vineyard sources, farming and sustainability practices, hospitality philosophy, and estate story in a natural and engaging way that feels cohesive and memorable
• Develop and maintain long-term relationships with collectors, members, and high-value guests
• Serve as an ongoing point of contact for select clients, including visit planning, personalized outreach, follow-up communication, and ongoing relationship care
• Maintain accurate and useful guest profiles, relationship notes, preferences, and follow-up details within CRM systems
• Use client insight to support stronger retention, deeper engagement, repeat visits, and thoughtful wine recommendations to help guests understand the broader value of belonging to Robert Hall
• Identify opportunities to deepen guest connection with the winery through membership, allocations, library offerings, events, and curated estate experiences
• Host trade partners, sommeliers, distributors, media, and industry guests at the estate
• Represent Robert Hall at winery events, charitable functions, community gatherings, and select offsite experiences
• Cultivate relationship development in key markets as identified by the CMO/EVP Luxury
• Plan and coordinate onsite guest visits with thoughtful attention to timing, communication, and service flow for an elevated and seamless guest experience
• Contribute to hospitality goals related to guest satisfaction, conversion, retention, repeat business, and long-term relationship growth

Requirements

• Minimum 3 years of experience in luxury hospitality, retail, resort, culinary-focused environments; working directly with ultra-high net worth individuals, top-tier guests, collectors, members, private clients, VIPs, trade partners, or other discerning clientele
• Demonstrated success in building and sustaining long-term client or guest relationships
• Experience hosting personalized, high-touch guest experiences
• Strong understanding of elevated hospitality standards, guest engagement, client follow-up, and relationship-based selling
• Proven ability to communicate complex or nuanced subjects in a clear, warm, and audience-appropriate way
• Experience using CRM systems or guest databases to document preferences, track relationships, and support follow-up
• Able to work weekends, holidays, evenings, and events as required
• Must be at least 21 years of age
• Required Certifications: California Food Handlers Training & RBS Certification (within 30 days of employment)

Preferred Qualifications

• Wine industry experience strongly preferred, particularly in luxury hospitality, private client sales, or winery membership programs
• Knowledge of Paso Robles, fine wine service, and collector culture preferred
• WSET, Court of Master Sommeliers, or similar wine education is a plus, though not required
• Experience representing a luxury brand publicly through events, partnerships, or client development activities

Cultural Behaviors

• Forward Thinkers
• Hard Working without Drama
• Friendly Problem Solvers who work as One Team to Always Deliver

Physical/Mental Requirements

• Ability to stand and walk for extended periods throughout the workday
• Ability to lift and carry up to 40 pounds on occasion, including wine cases, event materials, and hospitality equipment
• Ability to navigate stairs, vineyards, production spaces, and outdoor hospitality areas
• Ability to work in varying weather conditions during outdoor events and guest experiences
• Strong attention to detail and ability to manage multiple priorities simultaneously
• Comfortable working independently while contributing positively to a collaborative team environment
• Passion for hospitality, wine, food, travel, culture, and creating meaningful guest experiences
• Professional presence with a genuine and approachable style

Work Environment

• Based on site at Robert Hall Winery and involves daily interaction with guests, members, trade professionals, and internal teams in both indoor and outdoor hospitality settings
• The schedule includes weekends, holidays, evenings, and winery events, based on business needs
• The environment is fast-paced during peak visitation periods while maintaining a high standard of professionalism, attentiveness, and hospitality
• The role also includes occasional local and out-of-market travel for winery events, trade functions, and client engagement opportunities

California Pay Transparency Notice

This position is classified as non-exempt. The base compensation range for this role is $30 per hour. Final salary placement will depend on several factors, which may include the candidate’s qualifications, education, relevant experience, and alignment with current market data. In addition to the base pay, this position may be eligible for tips or incentive plans as applicable.