Private Client/Trade Ambassador - Ram's Gate Winery

We need to output HTML fragment with headings

for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. The posting includes: About The Role (section), Duties And Responsibilities (section), Requirements (section), QUALIFICATIONS (section) which includes Required Experience, Preferred Qualifications, Personal Attributes, Cultural Behaviors, Physical/Mental Requirements, Work Environment, Pay info, Benefits info. Also schedule info: "The schedule includes weekends, holidays, evenings, and winery events, based on business needs." Also travel note. We need to map content to headings: About the role (use About The Role). Responsibilities (use Duties And Responsibilities). Requirements (maybe combine Requirements and QUALIFICATIONS? The instruction: Use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can have separate headings for Requirements and Qualifications. But we need to avoid thin sections. We have content for Requirements (maybe the "Requirements" heading includes the bullet list of requirements? Actually the posting has a "Requirements" heading then "QUALIFICATIONS:" subheading. So we can treat "Requirements" as the heading for the list of required experience etc. Then "Qualifications" could be for preferred qualifications etc. But we need to ensure we don't duplicate. Better: Use "About the role" heading for About The Role paragraph. Use "Responsibilities" heading for Duties And Responsibilities content. Use "Requirements" heading for Required Experience etc (the list under QUALIFICATIONS: Required Experience). Use "Qualifications" heading for Preferred Qualifications, Personal Attributes, Cultural Behaviors, Physical/Mental Requirements maybe? But those are more like qualifications/skills. Could also have "Skills" heading for skills like communication, CRM, etc. But we need to avoid thin sections. Let's see what content we have: - Required Experience: list of bullet-like sentences (minimum 3 years experience, demonstrated success, etc). That's substantive. - Preferred Qualifications: Wine industry experience strongly preferred, knowledge of Sonoma, Napa, fine wine service, collector culture preferred, WSET etc, experience representing luxury brand. - Personal Attributes: Warm, polished, emotionally intelligent, etc. - Cultural Behaviors: O’Neill team members are Forward Thinkers... etc. - Physical/Mental Requirements: list of abilities. - Work Environment: description. - Pay: base compensation range $30 to $34 per hour, plus tips/incentive, benefits. - Benefits: medical, dental, vision, life insurance, short- and long-term disability, 401(k) with match, PTO, holidays, etc. - Schedule: includes weekends, holidays, evenings, winery events, based on business needs; occasional travel 5%. Thus we can create sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to decide what goes where. "Requirements" could be the Required Experience (must-haves). "Qualifications" could be Preferred Qualifications + Personal Attributes + Cultural Behaviors? Might be too much but okay. "Skills" could be specific skills like communication, CRM, etc. But those are already in Required Experience. Might be redundant. Better to follow the posting: After "Requirements" heading, there is "QUALIFICATIONS:" with subparts. So we could treat "Requirements" as the heading for the "Required Experience" bullet list. Then "Qualifications" as heading for the Preferred Qualifications, Personal Attributes, Cultural Behaviors, Physical/Mental Requirements, Work Environment? But Work Environment maybe separate. But we have also "Work Environment" description; could be part of Qualifications or separate but we don't have a heading for Work Environment in allowed list. Could fold into Qualifications or Responsibilities? Probably Qualifications. Pay and Benefits separate. Schedule separate. Thus final HTML:

About the role

... paragraph from About The Role ...

Responsibilities

• ... each duty ...
...

Requirements

• Minimum 3 years of experience in luxury hospitality, retail, resort, culinary-focused environments; working directly with ultra-high net worth individuals, top-tier guests, collectors, members, private clients, VIPs, trade partners, or other discerning clientele
• Demonstrated success in building and sustaining long-term client or guest relationships
• Experience hosting personalized, high-touch guest experiences
• Strong understanding of elevated hospitality standards, guest engagement, client follow-up, and relationship-based selling
• Proven ability to communicate complex or nuanced subjects in a clear, warm, and audience-appropriate way
• Experience using CRM systems or guest databases to document preferences, track relationships, and support follow-up
• Ability to work weekends, holidays, evenings, and events as required
• Must be at least 21 years of age
• California Food Handlers Training & RBS Certification (within 30 days of employment)

Qualifications

• Wine industry experience strongly preferred, particularly in luxury hospitality, private client sales, or winery membership programs
• Knowledge of Sonoma, Napa, fine wine service, and collector culture preferred
• WSET, Court of Master Sommeliers, or similar wine education is a plus, though not required
• Experience representing a luxury brand publicly through events, partnerships, or client development activities
• Warm, polished, and emotionally intelligent
• Strong interpersonal instincts with the ability to read a room and adapt naturally to different guests and situations
• Excellent communication and listening skills
• Calm under pressure and highly organized
• Comfortable working independently while contributing positively to a collaborative team environment
• Passion for hospitality, wine, food, travel, culture, and creating meaningful guest experiences
• Professional presence with a genuine and approachable style
• Cultural Behaviors: Forward Thinkers. Hard Working without Drama. Friendly Problem Solvers who work as One Team to Always Deliver.
• Physical/Mental Requirements: Ability to stand and walk for extended periods; ability to lift and carry up to 40 pounds on occasion, including wine cases, event materials, and hospitality equipment; ability to navigate stairs, vineyards, production spaces, and outdoor hospitality areas; ability to work in varying weather conditions during outdoor events and guest experiences; strong attention to detail and ability to manage multiple priorities simultaneously; ability to maintain professionalism, composure, and hospitality standards in a dynamic guest-facing environment; ability to communicate clearly and effectively with guests, team members, and industry partners
• Work Environment: This role is based on-site at Ram’s Gate Winery and involves daily interaction with guests, members, trade professionals, and internal teams in both indoor and outdoor hospitality settings. The schedule includes weekends, holidays, evenings, and winery events, based on business needs. The environment is fast-paced during peak visitation periods while maintaining a high standard of professionalism, attentiveness, and hospitality. The role also includes occasional local and out-of-market travel for winery events, trade functions, and client engagement opportunities (approximately 5%).

But we have schedule duplicated; we should move schedule to its own section. So remove schedule from Qualifications. Thus Qualifications will not include schedule. We'll put schedule in its own

Schedule

. Pay and Benefits separate. Thus:

Pay

The base compensation range for this role is $30 to $34 per hour. Candidates are generally not hired at or near the maximum of the base compensation range. Final salary placement will depend on several factors, including the candidate’s qualifications, education, relevant experience, and alignment with current market data. In addition to the base pay, this position may be eligible for tips or incentive plans as applicable.

Benefits

• Medical, dental, vision, and life insurance coverage
• Short- and long-term disability
• A 401(k) with a company match
• Paid Time Off
• Holidays
• And more (as part of O’Neill Vintners & Distillers comprehensive benefits)

We need to ensure we don't include boilerplate like EEO, etc. We removed. Now check that we haven't missed any substantive info: The About The Role paragraph: we need to capture it fully. Let's extract: "About The Role Ram’s Gate Winery is seeking an experienced hospitality professional to help shape and lead the estate's guest experience for collectors, members, trade partners, and VIP guests. This role is designed for someone who understands and values relationship-driven hospitality and who has experience building long-term loyalty with discerning clientele in luxury environments. The Private Client/Trade Ambassador serves as a lead representative of the winery through elevated hosting, personalized guest experiences, private client relationship management, and thoughtful public representation of the Ram’s Gate brand. Through close collaboration with the hospitality, culinary, sales, winemaking, marketing, and leadership teams, this role will help guests understand what Ram’s Gate stands for, including our commitment to Regenerative Organic Farming, sustainability, responsible business practices, and the connection between farming, wine, hospitality, and place. The ideal candidate brings a natural sense of hospitality, the ability to leverage emotional intelligence to anticipate guest needs and deliver customized experiences, professionalism, and confidence in high-touch environments. They understand how to create experiences that feel personal, memorable, and genuine while also supporting meaningful business outcomes such as guest retention, membership growth, and long-term client engagement." We'll put that in

. Responsibilities: need to list each duty as

. Let's extract bullet points from Duties And Responsibilities: - Host on-site and off-site private tastings, member gatherings, and estate experiences for collectors, members, VIP guests, media, and trade partners as an enthusiastic, welcoming face of the winery. - Create intentional, welcoming, well-paced, and personalized experiences that reflect the quality, character, and standards of Ram’s Gate - Guide guests through the winery’s wines, vineyard sources, farming and sustainability practices, hospitality philosophy, and estate story in a natural and engaging way that feels cohesive and memorable - Serve as the go-to resource for VIPs, members, and private clients on-site, elevating their experience beyond standard service and partnering with the Wine Educator team to ensure a seamless visit - Develop and maintain long-term relationships with collectors, members, and high-value guests - Serve as an ongoing point of contact for select clients, including visit planning, personalized outreach, follow-up communication, and ongoing relationship care - Maintain accurate and useful guest profiles, relationship notes, preferences, and follow-up details within CRM systems - Use client insight to support stronger retention, deeper engagement, repeat visits, and thoughtful wine recommendations to help guests understand the broader value of belonging to Ram’s Gate - Identify opportunities to deepen guest connection with the winery through membership, allocations, library offerings, events, and curated estate experiences - Host trade partners, sommeliers, distributors, media, and industry guests at the estate - Represent Ram’s Gate at winery events, charitable functions, community gatherings, and select offsite experiences - Build meaningful relationships with partners who share and support the winery’s values, approach to hospitality standards, and commitment to sustainability - Partner with our sales and leadership teams to cultivate relationship development in key markets as identified by the CMO/EVP - Luxury Support the winery through occasional travel for trade events, member experiences, or brand representation opportunities - In close partnership with the Tasting Room Management team, plan and coordinate onsite guest visits with thoughtful attention to timing,