Private Branch Exchange(PBX) Technician

About the role

Bowhead seeks a skilled Private Branch Exchange(PBX) Technician to support mission-critical Base Telecommunications System (BTS) operations at McConnell Air Force Base.

Responsibilities

• Operate, maintain, troubleshoot, and repair Base Telecommunications System (BTS) infrastructure supporting mission-critical voice and data services.
• Provide technical support for Avaya voice switching systems and supporting equipment, including user provisioning, call routing, translations, gateways, and associated telephony components.
• Support VoIP and SIP-based telephony environments, including analog and digital circuits, gateways, and customer premise equipment.
• Perform inside plant (ISP) and outside plant (OSP) telecommunications work, including installation, termination, splicing, testing, labeling, and repair of copper and fiber optic cabling.
• Respond to and restore telecommunications outages, alarms, and trouble tickets within required time-lines to ensure continuity of operations and mission readiness.
• Conduct preventive maintenance inspections (PMIs) on telecommunications infrastructure; identify deficiencies, document findings, and perform corrective actions.
• Perform cable location, staking, and marking activities in support of excavation, construction, and dig permit requirements while ensuring safety and accuracy.
• Install, modify, and remove telecommunications circuits, cross-connects, and disconnects; verify proper service restoration following maintenance or work completion.
• Test and certify copper and fiber optic cabling using approved test equipment and accurately document test results and maintenance actions.
• Maintain accurate and timely documentation, including work orders, trouble tickets, inspection records, cable test results, and telecommunications infrastructure records using approved systems.
• Provide technical input and field support for engineering reviews, site surveys, and infrastructure modifications related to telecommunications projects.
• Comply with all security, safety, and environmental requirements, including DoD and installation policies; properly use PPE and follow confined space, electrical, and underground utility safety procedures.
• Cook up to 50 pounds, stand and walk for prolonged amounts of time, twist, bend and squat periodically.

Requirements

• DoD-compliant IAT Level II certification (e.g., Security+) and the ability to respond to outages, perform preventive maintenance, and execute work orders supporting 24/7 operational readiness.

Qualifications

• High school diploma or General Educational Development (GED) certificate required.
• Completion of formal technical training in telecommunications, electronics, information technology, or a related technical discipline is preferred.
• Military technical training (U.S. Air Force, Army, Navy, Marine Corps, or National Guard) in communications, electronics, or information systems may be substituted for civilian technical education.
• Experience performing telecommunications installation, maintenance, troubleshooting, and repair.
• Demonstrated experience working with inside plant (ISP) and outside plant (OSP) infrastructure, including copper and fiber optic cabling systems.
• Experience supporting voice switching systems and responding to outages, alarms, and service disruptions in a structured operational environment is preferred.
• Experience in a DoD or military installation environment is preferred.

Skills

• DoD IAT Level II certification required (e.g., CompTIA Security+ or approved equivalent).
• Demonstrated experience supporting Avaya voice switching systems and associated components, including system administration, user provisioning, call routing, translations, gateways, and supporting telephony equipment.
• Working knowledge of VoIP and SIP-based telephony, including integration of gateways, analog and digital circuits, and customer premise equipment.
• Proficiency in ISP and OSP telecommunications systems, including installation, termination, splicing, testing, and troubleshooting of copper and fiber optic cabling.
• Experience using telecommunications test equipment such as OTDRs, power meters, tone generators, and continuity testers.
• Ability to read and interpret telecommunications drawings, cable records, and as-built documentation.
• Familiarity with telecommunications infrastructure documentation systems and work order processes.
• Ability to work independently with minimal supervision and exercise sound technical judgment while supporting mission-critical communications.
• Intermediate to advanced level skills in Microsoft Office software suite - Word, Excel, Outlook, PowerPoint.
• Strong interpersonal skills and good judgment with the ability to work alone or as part of a team.

Benefits

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Pay

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Schedule

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