PBX Agent
Hawks Cay Resort · Marathon, FL · 1 mo ago
Business DevelopmentFull-time
Responsibilities
- Handle incoming calls from guests
- Provide exceptional customer service
- Solve problems efficiently
- Work flexible hours including early mornings, late nights, overnights, weekends, and holidays
Requirements
- 1+ year direct related hotel experience as a call center agent and/or PBX agent (preferred)
- 2+ years experience in a high volume call center position with strong customer service/problem solving orientation
- 1+ year experience with multi-line phone systems
Skills
- Superior telephone etiquette
- Problem-solving ability
- Follow-up skills
- Computer proficiency (MS Office, Excel, Word)
- Experience with hotel specific software (Opera, hotSOS, etc.)