Agent

Responsibilities

• Represent Pinkerton’s core values of integrity, vigilance, and excellence.
• Provide the client with concierge-level security at the company location and/or events.
• Deescalate tense situations or individuals that may arise.
• Write detailed incident reports following any incident, occurrence, or variance that warrants documentation.
• Conduct quality investigations and complete investigative reports.
• Provide response services related to emergency and crisis planning, high risk terminations, workforce disruptions, natural disaster, civil unrest, and threat monitoring.
• Transport the client to and from company location and/or events.
• Secure the client’s residential perimeter and review CCTV, manage access controls, and respond to alarms, as needed.
• Identify and escalate equipment deficiencies/failures.

Qualifications

• A High School Diploma or GED with 3 years of law enforcement, military, and/or security experience.
• A Florida Class D Security License is required.
• Concierge-level customer service knowledge.
• Able to complete thorough and accurate investigations and reports.
• Access control systems, CCTV, and alarm monitoring experience.
• Problem resolution skills.
• Able to interact effectively at all levels and across diverse cultures.
• Effective verbal and written communication skills.
• Computer knowledge; Microsoft Office.

Working Conditions

• With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions;
• Regular computer usage;
• Occasional reaching and lifting of small objects and operating office equipment;
• Exposure to stressful situations, such as challenging individuals who are in or approaching an unauthorized area;
• Rapid and effective decision-making during unusual or emergency situations;
• Frequent sitting, standing and/or walking for long periods of time and may involve climbing stairs and walking up inclines and on uneven terrain;
• Travel, as required.